Network-Based Call Transfer Across Service Providers
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Solution Overview
Problem
Existing call transfer features typically limit users to transferring calls between devices or services provided by a single communications service provider, failing to accommodate changing user circumstances that require transfers across multiple devices and services from different providers.
Innovation Solution
A system and method that enables call transfers between multiple devices across different communications service providers, utilizing a network device with call transfer logic to store user preferences and reconfigure call paths based on user selections, allowing seamless transfers between various phones using different communications services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If call transfer is limited to single provider devices, then system complexity is reduced, but adaptability to user needs deteriorates
Solution Approach 1:
The network device acts as an intermediary between multiple service providers and user devices. It receives transfer requests, determines the current and target service providers, and coordinates the call path reconfiguration across different providers' networks, enabling multi-provider call transfer without requiring direct integration between providers.
Solution Approach 2:
The network device provides universal call transfer functionality that works across multiple service providers and device types. It maintains user profiles with device information from different providers and can transfer calls to any registered device regardless of which service provider the device uses, making the system adaptable to various user needs.
2Ease of operation
If call transfer requires user configuration, then transfer accuracy is improved, but ease of operation deteriorates
Solution Approach 1:
The system performs preliminary actions by maintaining user profiles that pre-store device information, service provider details, and transfer preferences. When a call transfer is requested, the network device retrieves this pre-configured information and executes the transfer without requiring the user to re-specify details, making the operation simple while preserving necessary information.
Solution Approach 2:
The network device automatically manages call transfer operations by retrieving stored user preferences, determining the appropriate call path, and executing the transfer without requiring detailed user configuration each time. The system serves itself by using previously stored information to facilitate subsequent transfers.
Data Source
AI summary
A system and method for transferring calls between multiple devices. A call is communicated through a network device to a first phone utilizing a first communications service. The call is transferred from the first phone to a second phone. The call being transferred in response to a user selection associated with the second phone. The call is transferred from the second phone to a third phone. The second phone or the third phone utilizes a second communications service. The call being transferred in response to a user selection associated with the third phone.