Network Component Visibility Tool for Provisioning Status
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Solution Overview
Problem
Current network management systems lack end-to-end visibility, making it difficult for technicians and customer service representatives to troubleshoot connectivity issues and manage network devices effectively across communication networks.
Innovation Solution
A network component management system with a computing device and a visibility tool that actively monitors network elements and devices, providing real-time status updates and enabling users to manage network access and provision services remotely.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If network management systems use traditional monitoring methods, then system complexity is reduced, but end-to-end visibility of network components is insufficient
Solution Approach 1:
The patent introduces a service order management system that acts as an intermediary between network components and management personnel. This system consolidates information from multiple network elements and devices into a unified interface, providing end-to-end visibility without requiring complex direct monitoring of each individual component. The service order serves as the intermediary that coordinates and tracks the status of various network elements throughout the provisioning process.
2Loss of time
If technicians manually troubleshoot connectivity issues, then measurement precision of network status is high, but time consumption increases
Solution Approach 1:
The system performs preliminary actions by automatically monitoring and tracking the status of network elements and devices throughout the provisioning process. Service orders are pre-configured with expected configurations and status checkpoints. This allows the system to proactively identify issues before they affect service delivery, reducing troubleshooting time while maintaining accurate status information through automated monitoring rather than manual investigation.
3Reliability
If network elements are provisioned without centralized coordination, then provisioning speed is fast, but service reliability decreases
Solution Approach 1:
The service order management system implements feedback mechanisms that continuously monitor the provisioning status of network elements and devices. The system tracks whether each element has been properly configured and is functioning as expected, providing real-time feedback to both the provisioning process and management personnel. This coordinated approach ensures reliable service delivery while maintaining efficient provisioning speeds through automated status tracking and coordination.
Data Source
AI summary
A network component management system includes a first network element and a second network element. The second network element is at a customer location and is configured to communicate with the first network element over a communication network. A computing device is configured to communicate with the first and second network elements over the communication network and includes a visibility tool configured to actively monitor the second network element and present a status of the second network element. The status of the second network element indicates whether the second network element is provisioned and able to communicate over the communication network. A method includes querying the network element, determining the status of the network element, presenting the status, and initiating a troubleshooting procedure if the network element is not provisioned or is unable to communicate over the communication network.