Network Device Problem Report Reformatting for Error Resolution
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Solution Overview
Problem
Network operators managed by service providers often lack adequate knowledge of network devices and insufficient information in error messages, leading to unresolved errors in network devices due to their inability to reconfigure them.
Innovation Solution
A network device is configured to receive problem reports, determine if reconfiguration information is associated with the event data, and reformats the report to include actions or alerts, transmitting it to another device for further processing or correction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If error messages are sent to remote managed service providers, then error detection capability is improved, but error resolution capability deteriorates because operators lack adequate knowledge of network devices and reconfiguration information
Solution Approach 1:
The patent applies preliminary action by embedding reconfiguration information directly within the error message before it is transmitted to the remote service provider. This allows the complete diagnostic and corrective data to be prepared in advance, eliminating the need for operators to have specialized knowledge or access to device configuration capabilities. The error message is pre-configured with all necessary information to enable resolution at the remote location.
2Ease of repair
If error messages include detailed reconfiguration information, then error resolution capability is improved, but message complexity increases
Solution Approach 1:
The patent applies segmentation by dividing the error message into distinct, organized components: error identification data, diagnostic information, and reconfiguration instructions. Each segment serves a specific function and is clearly demarcated, allowing the message to convey comprehensive information while maintaining a structured format that simplifies processing and interpretation rather than increasing complexity.
3Productivity
If network operators have direct access to reconfigure network devices, then error correction speed is improved, but system security deteriorates due to unauthorized modifications
Solution Approach 1:
The patent applies the intermediary principle by using the error message itself as a mediator that carries reconfiguration information from the network device to the remote service provider. Instead of granting direct access to operators, the system embeds the necessary configuration data within the error message, allowing secure automated correction without human intervention or direct access to device control functions. This eliminates security risks while maintaining rapid error correction.
Data Source
AI summary
A network device may include logic configured to receive a problem report from a second network device, where the problem report includes event data, determine at least one of an action to perform or whether reconfiguration information is associated with the event data in the received problem report and add information to the received problem report to provide a reformatted problem report and transmit the reformatted problem report to a third network device when it is determined that reconfiguration information is not associated with the event data in the problem report.