Network Device Selective Communication Test Result Display
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Solution Overview
Problem
Existing network device installation processes face inefficiencies due to failed communication tests with resource servers, often misinterpreted as installation failures, especially when firewall and security settings are not yet configured, and the display of all communication test results does not address these issues effectively.
Innovation Solution
A network device with a mechanism to selectively display communication test results, only showing necessary outcomes to service engineers, distinguishing between activated and non-activated services, and transmitting all results to the cloud server for advanced confirmation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If communication tests are executed with all services (including non-activated services) at installation time, then pre-activation confirmation is achieved, but service engineers receive unnecessary results causing confusion and misunderstanding
Solution Approach 1:
The patent segments communication test results by service activation status, separating activated services from non-activated services. The display interface is divided into distinct sections: one showing results for activated services and another for non-activated services, allowing service engineers to focus on relevant information while still providing comprehensive test data for future reference.
Solution Approach 2:
Different display qualities are applied to different types of communication test results based on their relevance. Activated service results receive prominent display with detailed information, while non-activated service results are displayed with reduced prominence or in a collapsed state, reducing information noise while preserving comprehensive test data.
2Reliability
If communication tests are executed with all services at installation time, then comprehensive test coverage is achieved, but service engineers cannot distinguish necessary results from unnecessary ones
Solution Approach 1:
The display interface dynamically adjusts based on service activation status. When a service is activated, its communication test results are automatically expanded and highlighted. When a service is not activated, its results are collapsed or marked as non-critical, allowing the interface to adapt its information presentation to the current operational state without requiring manual reconfiguration.
Solution Approach 2:
The patent uses color coding to differentiate between activated and non-activated service results. Activated service results are displayed with prominent colors (e.g., green or blue), while non-activated service results are displayed with subdued colors (e.g., gray or yellow), enabling service engineers to quickly identify which results require attention without reading all details.
3Loss of information
If all communication test results are displayed, then complete information is provided, but service engineers experience confusion and misunderstanding during installation
Solution Approach 1:
The system performs preliminary classification of communication test results based on service activation status before presentation to service engineers. By pre-organizing results into activated and non-activated categories and applying appropriate display treatments, the system eliminates the need for service engineers to manually filter or interpret irrelevant information during the installation process.
Solution Approach 2:
The patent extracts and separates non-activated service communication test results from the main display view. These results are either placed in a separate section, collapsed into a summary view, or marked with indicators that they are non-critical, allowing service engineers to focus on activated service results while the complete information remains available for reference if needed.
Data Source
AI summary
A communication test management application of an image forming apparatus instructs client applications respectively corresponding to services provided by a cloud server to execute communication tests, and displays communication test results. At this time, all the communication test results for basic services are displayed. As for a contract-based service, the communication test result of the client application corresponding to the contract-based service in a contracted state is displayed, whereas the communication test result of the client application corresponding to the contract-based service in a non-contracted state is not displayed.