Network Entity Call Routing Adaptation
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Solution Overview
Problem
Existing telephony systems require users to manually configure call routing rules, which can be inconvenient and lead to missed important calls due to user forgetfulness or changes in work environment, resulting in dissatisfaction with telephony services.
Innovation Solution
A system that monitors user behavior and communication routing information to detect when routing rules are no longer suitable and advises the user to modify them, ensuring that calls are routed appropriately based on current circumstances, such as location and device usage.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users manually configure call routing rules, then users can control their communication preferences, but users may forget to update rules when circumstances change leading to missed calls
Solution Approach 1:
The system automatically monitors user behavior and location data to detect when routing rules become outdated, and sends notifications to users without requiring manual intervention. This self-monitoring mechanism eliminates the need for users to remember to update their rules while maintaining routing accuracy.
Solution Approach 2:
The system continuously monitors user behavior information and location data, compares it against existing routing rules, and provides feedback to users when rules no longer match current circumstances. This closed-loop feedback ensures routing accuracy is maintained automatically.
2Reliability
If the system automatically monitors and detects routing rule suitability, then missed calls are prevented, but system complexity increases
Solution Approach 1:
The network entity performs multiple functions including monitoring user behavior, analyzing location data, evaluating routing rule suitability, and sending notifications. By consolidating these diverse functions into a single network entity, the system achieves automatic routing optimization without proportionally increasing overall system complexity.
Solution Approach 2:
The network entity acts as an intermediary between the user's communication devices and the routing rules database. It monitors behavior data, evaluates rule suitability, and communicates with users only when necessary, thereby managing complexity through a dedicated mediation layer rather than direct user-system interactions.
3Reliability
If the system sends notifications to users about routing rule modifications, then user satisfaction improves, but communication overhead increases
Solution Approach 1:
The system sends notifications only when routing rules are determined to be unsuitable based on monitored behavior data, rather than continuously communicating with users. This partial action approach maintains routing accuracy while minimizing unnecessary communication overhead.
Data Source
AI summary
A method and system implemented by a network entity. The method comprising accessing communication routing information associated to a party. The communication routing information being indicative of at least a first termination device to which incoming communications for the party are to be routed. The method further comprises monitoring at least one of location information, presence information and behavior information associated to the party and processing the communication routing information and the at least one of the location information, presence information and behavior information at least in part on the basis of modification information in an attempt to determine the suitability of modifying the communication routing information. When it is determined that the communication routing information is suitable for modification, causing the party to be advised.