Network Exchange Device for Multi-Recipient Call Services
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Solution Overview
Problem
In enterprise communication, users face inefficiencies when trying to contact multiple individuals, requiring repeated dialing and on-hook/off-hook operations, which reduces communication efficiency and user experience.
Innovation Solution
A method and system that allows a call request message with a service operation code and multiple called numbers to be used by a network exchange device to determine and implement a connection manner, either concurrent or sequential, to connect with multiple called users in a single call attempt, avoiding the need for repeated dialing and on-hook/off-hook operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a user dials multiple phone numbers repeatedly to contact multiple persons, then the user can reach the persons, but the user needs to perform off-hook, dialing, and on-hook operations multiple times which reduces communication efficiency
Solution Approach 1:
The patent segments the called party's contact information into multiple phone numbers (mobile, fixed, etc.) stored in the database, allowing the system to automatically try different segments (numbers) in sequence without requiring the user to manually dial each one
Solution Approach 2:
The system provides self-service by automatically performing the repeated dialing operations to multiple numbers based on the user's single dialing action, eliminating the need for the user to manually perform off-hook, dialing, and on-hook operations multiple times
2Productivity
If the system supports simultaneous ring service with multiple telephone numbers, then the calling party can contact multiple persons efficiently, but the service requires complex database queries and service control procedures
Solution Approach 1:
The system performs preliminary actions by pre-storing multiple phone numbers and connection preferences in the database before the calling party makes a call, so that when a call is initiated, the system can automatically retrieve and execute the pre-configured dialing sequence without complex real-time decisions
Solution Approach 2:
The patent introduces an intelligent peripheral as an intermediary component that handles the complex logic of simultaneous ring service, acting as a mediator between the service switching point and the called parties, thereby simplifying the overall system architecture by centralizing the control logic in a dedicated component
Data Source
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AI summary
A method, a network exchange device, and a user terminal for providing a call service are provided by the present invention, relating to the field of communication technologies, and invented to increase the communication efficiency of users. The method for providing a call service includes: receiving a call request message from a calling user, where the call request message carries a service operation code and at least two called numbers; determining a connection manner of the call according to the service operation code carried in the call request message; and connecting, according to the determined connection manner, to called users corresponding to the called numbers carried in the call request message. The present invention can be applied in the fields of telecommunication and communication.