Automated Network Incident Remediation System
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Large organizations face challenges in coordinating knowledge and efficiently addressing recurring network incidents due to the size and complexity of their distributed environments, leading to repetitive troubleshooting efforts by different team members without a permanent solution.
Innovation Solution
The implementation of systems and methods for receiving and cataloging network incidents, and invoking automated remediation actions, which include identifying and applying pre-programmed automated remediations based on detected malfunctions, and linking successful solutions in an incident database for future reference.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual troubleshooting is used by different team members, then flexibility in handling various incidents is maintained, but repetitive efforts are wasted and resolution efficiency decreases
Solution Approach 1:
The system performs preliminary actions by pre-cataloging network incidents and their corresponding solutions in a structured database before incidents occur. When an incident is detected, the system automatically queries and applies pre-prepared remediation actions, eliminating the need for team members to repeatedly troubleshoot the same problems manually.
Solution Approach 2:
The system enables self-service by implementing automated remediation that independently resolves network incidents without requiring manual intervention from team members. The automated system detects incidents, queries the database for matching problems, and applies solutions autonomously, freeing human operators from repetitive troubleshooting tasks.
2Productivity
If automated remediation is implemented, then repetitive troubleshooting is reduced and resolution efficiency improves, but system complexity increases
Solution Approach 1:
The system achieves universality by creating a multi-functional automated remediation platform that can handle diverse network incidents through a single unified system. The incident database stores various network problems and their solutions in a standardized format, allowing the system to resolve different types of incidents using the same automated workflow, thereby managing complexity through standardization.
Solution Approach 2:
The system uses an intermediary approach by introducing an automated remediation system that acts as a mediator between incident detection and human intervention. This intermediary layer automatically queries the incident database, retrieves matching solutions, and applies remediation actions, reducing the need for complex human decision-making processes and simplifying the overall incident management workflow.
3Adaptability or versatility
If knowledge is distributed across team members, then adaptability to different situations is maintained, but coordination difficulty increases and knowledge sharing becomes inefficient
Solution Approach 1:
The system merges distributed knowledge by consolidating individual team members' troubleshooting expertise into a centralized incident database. Instead of knowledge being scattered across multiple people, the system combines all known network incidents and their solutions into a unified repository that can be automatically queried and applied, eliminating coordination overhead while preserving knowledge adaptability.
Data Source
AI summary
Various approaches for providing network maintenance and health monitoring. In some cases, some approaches include systems, methods, and/or devices that provide for receiving and cataloging network incidents and invoking automated remediation in relation to network incidents.