Dynamic IT Performance Analytics Dashboard for Network KPI Optimization
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Solution Overview
Problem
Network managers face difficulties in obtaining relevant Key Performance Indicators (KPIs) to improve their workflow and analyze technical problems within managed networks, as existing KPIs are not detailed enough and lack comparison data from other networks.
Innovation Solution
A computing system that gathers data on KPIs from multiple managed networks, providing customizable dashboards with real-time analytics, rankings, and recommendations to improve network performance, allowing managers to compare their services and pinpoint areas for improvement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If traditional KPI collection methods are used, then data gathering is simple, but the KPIs are not detailed and specific enough to improve the managed network
Solution Approach 1:
The patent segments KPI data collection into multiple hierarchical levels (network level, device level, service level) and categorizes KPIs by type (performance, availability, capacity). This segmentation allows detailed specific KPIs to be collected systematically without overwhelming complexity, as each segment can be managed independently with standardized collection methods.
Solution Approach 2:
The patent introduces an intermediary KPI aggregation and processing layer between raw data collection points and the network management interface. This intermediary layer normalizes and structures detailed KPI data from multiple sources, providing the needed detail and specificity while shielding the complexity of data gathering from end users through a simplified presentation layer.
2Loss of information
If KPI data from multiple managed networks is collected for comparison, then network managers can compare their KPIs to others, but data security and privacy concerns arise
Solution Approach 1:
The patent extracts and separates identifiable network-specific information from raw KPI data before sharing across networks. By removing or anonymizing proprietary identifiers while retaining performance metric values, the system enables comparative analysis across multiple managed networks without exposing sensitive network configuration or security information.
Solution Approach 2:
The patent transforms raw KPI parameters into standardized, normalized formats with controlled precision levels before external sharing. This parameter transformation maintains the utility of comparative analysis while reducing the risk of inferring sensitive network characteristics, as exact raw values and their contextual meanings are altered to standardized representations.
3Productivity
If detailed KPI analytics are provided to network managers, then they can identify bottlenecks and improve performance, but the complexity of analyzing and acting on this data increases
Solution Approach 1:
The patent implements automated feedback mechanisms that analyze detailed KPI data and generate actionable recommendations directly for network managers. The system continuously monitors KPIs, compares them against thresholds and benchmarks, and provides real-time feedback with specific improvement actions, reducing the manual analysis burden while maintaining high productivity through automated decision support.
Solution Approach 2:
The patent performs preliminary analysis and interpretation of detailed KPI data automatically before presenting it to network managers. By pre-processing the data to identify trends, anomalies, and root causes, and by preparing actionable recommendations in advance, the system reduces the operational complexity for managers who receive pre-analyzed insights ready for implementation rather than raw data requiring manual interpretation.
Data Source
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AI summary
An embodiment may involve receiving respective information technology performance data related to managed networks. The embodiment may further involve transmitting a web-based representation of a first graphical user interface. The first graphical user interface may be configurable to display a plurality of performance metrics related to the managed network. The embodiment may further involve receiving an indication to display a detailed representation of a particular performance metric of the plurality of performance metrics. The embodiment may further involve transmitting a web-based representation of a second graphical user interface. The second graphical user interface may be configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) an ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) a recommendation of operational modifications to improve the particular performance metric.