Intelligent Network Operations Interface for Outage Resolution

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Solution Overview

Problem

Network operations centers face challenges in quickly recognizing and resolving network outages due to the complexity of monitoring and managing telecommunications networks, which can impact network quality, uptime, and revenue generation.

Innovation Solution

An intelligent operations interface system that analyzes performance indicators, detects issues, determines solution instructions, and communicates them for automatic or human intervention, utilizing a processor and memory with executable instructions to manage network problems proactively.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual monitoring and management methods are used in network operations centers, then operators can supervise and maintain networks, but the complexity of monitoring and managing telecommunications networks prevents quick recognition and resolution of network outages

Engineering Contradiction:

Improvenetwork uptimeVSAvoidnetwork monitoring complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system enables automatic detection of performance problems, automatic determination of solution instructions, and automatic communication of solutions without requiring continuous manual intervention. The network monitoring system serves itself by autonomously analyzing performance indicators, identifying issues, and resolving problems through automated workflows.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces manual mechanical monitoring and problem-solving processes with automated electronic systems. The system uses computer processors to automatically detect performance indicator threshold crossings, analyze problems, determine solutions, and communicate resolutions, substituting human operators with automated computational mechanisms.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Loss of time

If automated systems are implemented to quickly resolve network outages, then response time improves, but the system complexity increases

Engineering Contradiction:

Improveoutage resolution timeVSAvoidautomated system complexity

Core Design Contradiction:

Loss of timeVSDevice complexity

Solution Approach 1:

The automated system is divided into distinct functional modules: a detection component that monitors performance indicators, an analysis component that determines performance problems, a solution determination component that identifies solution instructions, and a communication component that transmits solutions. This segmentation allows each module to perform its specific function efficiently while reducing overall system complexity through modular design.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system introduces an automated operations interface as an intermediary between network performance monitoring and problem resolution. This intermediary automatically processes performance indicators, determines issues, and communicates solutions, acting as a mediator that simplifies the interaction between various system components and reduces the complexity burden on individual elements.

Inventive Principle:

Principle #24Intermediary (Mediator)

3Difficulty of detecting and measuring

If multiple performance indicators are monitored simultaneously to detect various network problems, then detection capability improves, but information processing complexity increases

Engineering Contradiction:

Improveperformance problem detection capabilityVSAvoidinformation processing complexity

Core Design Contradiction:

Difficulty of detecting and measuringVSDevice complexity

Solution Approach 1:

The system monitors multiple performance indicators by detecting when these parameters change relative to predetermined thresholds. Each performance indicator has an associated threshold, and the system automatically detects problems when measured values cross these thresholds, enabling multi-parameter monitoring through standardized threshold-based detection mechanisms.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS10819561B2Intelligent automatic network operations interface used to resolve a network outage(s)

Publication Date: 2020.10.27 AT&T INTELLECTUAL PROPERTY I L P

AI summary

A network device may receive intelligent operations interface information that may comprise resources or events that may affect a communication system. The intelligent operations interface information may be processed to isolate network performance problems and effectuate a prioritized resolution of the network performance problems. The intelligent operations interface may take into account a ripple effect of fixing or not fixing one network performance problem over another network performance problem when determining the prioritized resolution of the network performance problems.