Network System Preselecting Service Providers via Predictive Data
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Solution Overview
Problem
Existing user-centric network services face inefficiencies due to the complexity of sequencing users through multiple selection interfaces, leading to increased time for selection and resource drainage for human operators, especially with the growing number of services available.
Innovation Solution
A network computer system that manages on-demand network-based services by linking service requesters with available service providers, allowing for instant service provider selection without the need for users to wait at a 'requesting' screen, by pre-selecting likely service providers based on historical data and real-time availability.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users are sequenced through multiple selection interfaces to specify service information, then service selection accuracy is improved, but selection time and operator resource consumption increase
Solution Approach 1:
The system performs preliminary actions by pre-selecting likely service providers based on historical data and real-time availability before the user actually needs service. The network computer system proactively identifies and prepares service provider information, including estimated time of arrival, so that when a service request is made, the information is already ready for immediate display, eliminating the need for users to wait through multiple selection interfaces.
2Measurement precision
If users are sequenced through multiple selection interfaces, then service selection accuracy is improved, but operator resource consumption increases
Solution Approach 1:
The system enables self-service by automatically performing service provider selection and information preparation without requiring human operator intervention. The network computer system autonomously analyzes historical data, determines likely service providers, calculates estimated times of arrival, and prepares all necessary information for display, completely eliminating the need for operators to manually sequence users through multiple selection interfaces.
3Adaptability or versatility
If the number of services is increased, then service variety is improved, but user selection complexity increases
Solution Approach 1:
The system extracts and presents only the most relevant service provider information at the moment of need. Instead of displaying all available services and requiring users to navigate through multiple selection interfaces, the network computer system extracts and prepares only the essential information about likely service providers (including estimated time of arrival) and presents it immediately, simplifying the user's selection process while maintaining access to service variety.
Data Source
AI summary
A computing system detects activation of a service application on a computing device of a user and performs a selection process to select a service provider to provide service for the user before receiving a request for service from the computing device of the user. Before receiving the request for service from the computing device of the user, the system transmits service provider information corresponding to the selected service provider to the computing device of the user. Subsequent to performing the selection process, the system receives the request for service, and transmits an invitation for providing service for the user to a provider device of the selected service provider.