Network Service System Using Identification Codes for Real-Time IP Communication
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Solution Overview
Problem
Current customer service call systems are inefficient as customers need to provide extensive information before receiving assistance, leading to delayed or ineffective service, especially in emergencies.
Innovation Solution
A network service system that uses a communication module and data processor to establish real-time communication between user and target terminals via an IP network using identification codes and target codes, allowing for direct communication without the need for lengthy information exchange.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers dial customer service phone numbers to receive assistance, then they can access service support, but they need to convey extensive background information, product information, and service information which causes inefficient service and delays
Solution Approach 1:
The system performs preliminary actions by automatically obtaining customer information from the carrier network before the customer needs to provide it. The customer's identity, account information, and service details are pre-retrieved through authentication with the carrier, eliminating the need for customers to manually convey this information during the service interaction.
Solution Approach 2:
The system enables self-service by automatically gathering and processing customer information without requiring active participation from the customer. The network service system autonomously retrieves customer data, authenticates the customer, and establishes the service context, allowing customers to simply initiate contact and receive immediate service.
2Ease of operation
If traditional customer service call systems are used, then customers can receive service support, but enterprises bear huge financial burdens due to extensive information exchange requirements
Solution Approach 1:
The system replaces the traditional mechanical voice-call-based information exchange with an automated digital authentication and information retrieval system. Instead of relying on customers to verbally provide information and agents to manually process it, the system uses automated carrier network authentication and database queries to obtain service context, significantly reducing communication costs.
Solution Approach 2:
The network service system acts as an intermediary between the customer and the service provider. It mediates the information exchange by automatically obtaining customer information from the carrier network and presenting it to the service agent, eliminating the need for extensive back-and-forth communication and reducing enterprise communication costs.
3Reliability
If customers provide detailed information manually, then service agents can understand customer needs, but the service process becomes lengthy and ineffective especially in emergencies
Solution Approach 1:
The system performs preliminary information gathering and authentication before the service interaction begins. Customer identity, account details, and service information are pre-obtained through automated carrier network authentication, ensuring accuracy is established in advance rather than during the service conversation.
Solution Approach 2:
The system maintains continuous useful action by establishing service context immediately upon customer contact. Rather than interrupting the service flow to collect information, the system continuously has customer information available through automated retrieval, allowing service agents to immediately address customer needs without breaks in the service action.
Data Source
AI summary
A network service system, a computer storage medium for communication, and a network service method are provided. The system includes: a communication module and a data processor, the data processor including a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from a user terminal, the communication request including the identification code; and the communication module is further configured to establish a communication connection to a target terminal according to the identification code set by the network service system and a target code, the target code enabling the target terminal to communicate with the user terminal in real time by using an Internet Protocol (IP) network.