Unified Network Services Management System for Subscriber Data
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Solution Overview
Problem
Large network providers face challenges in efficiently accessing and coordinating information across multiple systems, leading to a difficult, inefficient, and time-consuming process for managing network services.
Innovation Solution
A computer-implemented method for managing network services using a graphical user interface (GUI) that allows users to select an international mobile subscriber identity (IMSI) identifier type and query a provisioning gateway (PGW) using the IMSI number, subsequently retrieving and populating subscriber information from multiple systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple separate systems are used to manage different network functions, then system functionality and service capabilities are improved, but the complexity of accessing and coordinating information across systems increases
Solution Approach 1:
The patent introduces a unified network services management system that acts as an intermediary between users and multiple network systems. This central platform consolidates access to subscriber information, billing data, service provisioning, and troubleshooting functions across diverse systems including PGW, HLR, HSS, and vendor-specific systems. The unified interface translates user requests into appropriate system-specific queries, eliminating the need for users to navigate multiple separate systems directly.
2Loss of information
If multiple systems store different pieces of information about subscribers, then information completeness is improved, but the time required to access and retrieve information increases
Solution Approach 1:
The patent merges access to multiple information sources into a single unified management platform. The system simultaneously queries multiple systems (PGW for subscriber data, HLR/HSS for location information, billing systems for account information) and consolidates results into a comprehensive view. This combining approach retrieves complete subscriber information across all systems in parallel rather than requiring sequential access to each system separately.
Solution Approach 2:
The system performs preliminary actions by pre-establishing connections and query templates for multiple network systems. When a user requests subscriber information, the unified platform already has prepared access pathways to all relevant systems, enabling immediate parallel queries rather than establishing connections on-demand. This preliminary preparation significantly reduces the time required to gather information from multiple sources.
3Adaptability or versatility
If different internal groups and third-party vendors access multiple systems for varying purposes, then operational flexibility is improved, but the difficulty of determining access paths increases
Solution Approach 1:
The unified network services management system provides universal access capabilities that serve multiple internal groups (customer service, network operations, billing departments) and external vendors through a single platform. The system performs multiple functions including subscriber lookup, service provisioning, troubleshooting, and billing inquiries across diverse network systems. This multi-functional approach eliminates the need for different access paths for different user groups while maintaining operational flexibility through role-based permissions and customizable interfaces.
Data Source
AI summary
A computer-implemented method for managing network services for a cellular network provider comprising providing at least one search input field and a subscriber identifier selection field and receiving a user selection of an IMSI identifier type and a query input of an IMSI number. Based on the user selection of the IMSI identifier type, querying a PGW using the IMSI number. In response to querying the PGW, receiving a first set of subscriber information associated with the subscriber including an MSISDN number associated with the subscriber. In response to receiving the MSISDN number, querying at least one additional system using the MSISDN number. In response to querying the at least one additional system using the MSISDN number, receiving a second set of subscriber information associated with the subscriber, and populating one or more fields of a GUI with the first and second set of subscriber information.