Network Services Manager for Unified Subscriber Data Retrieval
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Solution Overview
Problem
Large network providers face inefficiencies in accessing and coordinating information across multiple systems, making it difficult to manage network services and subscriber data effectively.
Innovation Solution
A Network Services Manager (NSM) system that provides a centralized interface for accessing and integrating data from various network systems, allowing for efficient retrieval, viewing, and management of customer network configuration data, and enabling access controls based on user rights.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple separate systems are used to manage different network functions, then system functionality and specialization are improved, but system complexity and difficulty of coordination increase
Solution Approach 1:
The patent combines multiple separate network management systems (EEIR, HLR, billing systems, customer care systems) into a unified centralized management platform. This consolidation reduces the complexity of coordinating between multiple independent systems while maintaining all necessary specialized functions through integrated data access and unified query processing.
Solution Approach 2:
The centralized management system serves multiple functions simultaneously: it manages equipment identity registration, handles subscriber location information, processes billing data, and provides customer care support. This multi-functional approach eliminates the need for separate specialized systems while maintaining all required capabilities through a single universal platform.
2Reliability
If data is distributed across multiple independent systems, then data specialization and system independence are improved, but data access efficiency and information retrieval time worsen
Solution Approach 1:
The centralized management system acts as an intermediary layer between user applications and the distributed data sources (EEIR, HLR, billing systems). It receives unified queries, automatically routes them to the appropriate underlying systems, aggregates the results, and returns comprehensive information in a single operation, eliminating the need for multiple separate data access operations.
Solution Approach 2:
The system pre-establishes connections and data access pathways to all underlying systems during initialization. When a query is received, the intermediary already has the necessary access routes prepared, enabling immediate data retrieval without establishing connections at query time, thus reducing access latency while maintaining system independence.
3Ease of operation
If manual processes are used to access and coordinate information across systems, then operational flexibility is maintained, but productivity and resolution time worsen
Solution Approach 1:
The centralized management system automatically performs data retrieval, system coordination, and information aggregation without requiring manual intervention. When a customer care representative submits a query through the user interface, the system autonomously routes the request to appropriate systems, collects responses, and presents consolidated information, eliminating time-consuming manual data gathering while maintaining operational simplicity for users.
Data Source
AI summary
A computer-implemented method for managing network services for a cellular network provider. The method includes providing a GUI including a search input field and a subscriber identifier selection field, and receiving a user selection of an IMEI identifier type and a query input of an IMEI number. Based on the user selection of the IMEI identifier type, the method includes querying an EEIR using the IMEI number. In response to querying the EEIR, the method includes receiving a first set of subscriber information associated with the subscriber including an MSISDN number. In response to receiving the MSISDN number, the method includes querying a first additional system using the MSISDN number, receiving, from the first additional system, a second set of subscriber information associated with the subscriber, and populating one or more fields of the GUI with the first and second set of subscriber information.