Network Session Recording and Transmission via Intermediary Server
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Solution Overview
Problem
Existing systems lack the capability to record and transmit a network user's network session, specifically for usability, quality assurance, or marketing analysis, as they do not allow users to submit their Internet sessions to website operators effectively.
Innovation Solution
A system comprising a Multimedia File Recorder and a Multimedia File Sender, accessible through a Control Panel, which enables users to record and transmit their network sessions via email, file transfer, or file streaming, allowing website operators to collect and analyze user interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If website operators want to collect user session data for usability testing and quality assurance, then the quality and reliability of website functionality improves, but the system complexity and difficulty of implementation increases
Solution Approach 1:
The patent introduces a server as an intermediary component that mediates between the user's client device and the website operator. The server receives recorded session files from users, stores them temporarily, and makes them accessible to operators for analysis. This intermediary architecture simplifies the overall system by centralizing the complex functions of file reception, storage, and distribution, rather than requiring direct peer-to-peer communication between all users and operators.
Solution Approach 2:
The system enables users to automatically perform the recording and submission of their own session data without requiring manual intervention from operators. The recording software runs locally on user devices, automatically captures session information, and uploads files to the server. This self-service approach allows operators to collect comprehensive usability data without needing to manually set up or manage recording equipment at each user location.
2Ease of operation
If users can submit their sessions directly to operators, then the ease of operation and usability testing efficiency improves, but the loss of time for session collection and analysis increases
Solution Approach 1:
The system performs preliminary actions by having users record their sessions during normal usage and automatically upload the recorded files to the server immediately after completion. This preliminary collection and storage of session data eliminates the need for operators to later contact users or wait for manual submissions, as all session files are already prepared and stored on the server ready for immediate analysis.
Solution Approach 2:
The patent replaces manual mechanical processes of session collection with automated electronic systems. Instead of operators manually contacting users, scheduling recording sessions, and physically collecting data, the system uses automated recording software that runs on user devices, automatically uploads files via network connections, and stores them on centralized servers. This substitution of automated electronic mechanisms dramatically reduces the time required for session collection while maintaining ease of operation.
3Adaptability or versatility
If multiple transmission methods (email, file transfer, streaming) are provided, then the adaptability and versatility of the system improves, but the device complexity and implementation difficulty increases
Solution Approach 1:
The server is designed with universal multi-functionality to handle multiple types of file transmissions through a single unified interface. It can receive files via email attachments, FTP transfers, and streaming protocols, process all these different input methods through the same storage and management system, and make files available to operators regardless of the original transmission method. This universal design allows the system to support diverse transmission methods without requiring separate specialized systems for each method.
Data Source
AI summary
Systems and methods of the present invention allow for recording and transmitting a network user's network session. In an example embodiment, an Internet user may, though a client, access a website having a Multimedia File Recorder and a Multimedia File Sender. The Internet user may (by accessing a Control Panel on the website that controls the Multimedia File Recorder) record a multimedia file of his Internet session. Upon completion, the multimedia file may be transmitted to the website operator via a file streaming system, a file transfer system, or an email messaging system, each of which may reside on a server that is communicatively coupled to the client through a network.