Network Status Indicator Update Logic for Maintenance Differentiation

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Solution Overview

Problem

Current network monitoring tools face challenges in accurately differentiating between functional impairments caused by planned maintenance operations and other issues, leading to inefficient status updates and decision-making.

Innovation Solution

A computer-driven system that analyzes communications networks to identify resources with functional impairments and applies a predetermined impact analysis framework to determine causal relationships with planned maintenance operations, thereby suspending or modifying status indicator updates for affected resources.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If network monitoring tools continuously update status indicators for all resources, then monitoring completeness is improved, but false alarms increase due to inability to differentiate planned maintenance from unplanned issues

Engineering Contradiction:
Improvestatus indicator accuracyVSAvoidfalse alarm rate
Core Design Contradiction:
Measurement precisionVSLoss of information

Solution Approach 1:

The system performs preliminary actions by receiving and storing information about planned maintenance operations before they execute. This advance knowledge allows the monitoring tool to subsequently differentiate between planned and unplanned functional impairments, preventing false alarms while maintaining accurate status indicators.

Inventive Principle:
Principle #10Preliminary action

2Measurement precision

If the system analyzes all functional impairments to determine causal relationships with maintenance operations, then decision-making accuracy is improved, but processing time increases

Engineering Contradiction:
Improvedecision-making accuracyVSAvoidanalysis processing time
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The system performs preliminary actions by pre-receiving and storing maintenance operation information before functional impairments occur. When an impairment is detected, the system can immediately compare it against the pre-stored maintenance schedule, eliminating the need for complex real-time causal analysis and reducing processing time while maintaining accuracy.

Inventive Principle:
Principle #10Preliminary action

3Loss of information

If the system suspends status indicator updates for resources under planned maintenance, then false alarms are reduced, but monitoring visibility decreases

Engineering Contradiction:
Improvefalse alarm reductionVSAvoidmonitoring visibility
Core Design Contradiction:
Loss of informationVSMeasurement precision

Solution Approach 1:

The system applies local quality by differentiating the treatment of status indicators based on their specific context. Resources undergoing planned maintenance receive suspended status updates to prevent false alarms, while other resources continue normal monitoring. This selective approach maintains monitoring visibility for critical resources while eliminating false alarms for planned maintenance resources.

Inventive Principle:
Principle #3Local quality

Data Source

PatentUS10819604B2Change to availability mapping
Publication Date: 2020.10.27 SERVICENOW INC
  • US10819604B2 patent drawing
  • US10819604B2 patent drawing
  • US10819604B2 patent drawing

AI summary

A computer-implemented network diagnostics system includes a system management module, coupled to a communications network and a network accessible storage via a network interface of the system management module. The system management module is configured to direct a server to display a plurality of respective status indicators for a plurality of client resources of the communications network, identify one or more client resources of the plurality of client resources experiencing a functional impairment, apply an impact analysis framework to determine the functional impairment experienced by the one or more client resources of the plurality of client resources is causally related to a maintenance operation, and direct the server to update the respective status indicators associated with the one or more client resources of the plurality of client resources whose functional impairment is causally related to the maintenance operation to reflect that the respective client resource is undergoing maintenance.