NG9-1-1 SMS Context Linkage via Text Control Center
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Solution Overview
Problem
The existing NG9-1-1 SMS system lacks the ability to provide accurate location information and supports limited functionality for public safety incident origination due to its fundamental limitations, including inability to transfer, conference, or park SMS messages.
Innovation Solution
A method and computer program that enables context-aware linkage between NG9-1-1 SMS and public safety incidents by receiving emergency SMS messages, highlighting relevant portions, and associating them with context fields in an incident report, using a Text Control Center to convert SMS messages into formats understandable by Public Safety Answering Points (PSAPs), and employing location-based services for routing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If SMS is used for public safety incident origination in NG9-1-1, then accessibility and ease of use are improved, but location identification capability deteriorates
Solution Approach 1:
The patent introduces a Text Control Center as an intermediary component that receives SMS messages from the public and converts them into formats understandable by Public Safety Answering Points. This mediator bridges the gap between simple SMS input and the complex requirements of emergency response systems, enabling location information to be extracted and associated with incidents even though SMS itself cannot natively provide location data.
2Ease of operation
If SMS is used for public safety incident origination, then message transmission simplicity is improved, but functional capability deteriorates
Solution Approach 1:
The system implements multi-functionality by enabling the Text Control Center to perform multiple operations: receiving SMS messages, converting message formats, extracting location information, associating messages with incidents, and routing to appropriate PSAPs. This universal approach allows a single SMS-based interface to support various emergency response functions that would traditionally require different communication methods.
Solution Approach 2:
The Text Control Center serves as a mediator that enhances SMS functionality by adding capabilities for format conversion, location extraction, and incident association. This intermediary layer allows SMS to function not just as simple text transmission but as a versatile emergency communication tool with enhanced functional capabilities.
3Reliability
If context-aware linkage is implemented between SMS and public safety incidents, then incident response effectiveness is improved, but system complexity increases
Solution Approach 1:
The patent segments the emergency communication system into distinct functional components: the Text Control Center for message reception and processing, location-based services for location determination, and Public Safety Answering Points for incident handling. This segmentation allows each component to specialize in specific tasks, improving overall reliability while managing complexity through modular architecture.
Solution Approach 2:
The system implements feedback mechanisms by associating SMS messages with specific incidents and routing them to appropriate PSAPs based on location information. This feedback loop ensures that emergency responses are tailored to the specific incident context, improving response effectiveness while the automated routing reduces the complexity burden on operators.
Data Source
AI summary
A method and computer program for providing a computer aided dispatcher comprising receiving, by a public safety answering point, a plurality of emergency short message service (SMS) messages from one or more citizens over a wireless communication network, each emergency SMS message including a mobile terminal identifier, displaying each emergency SMS message in one or more display dialogue windows, receiving a command to highlight a portion of at least one of the emergency SMS message, storing the highlighted portion into one or more buffers, the highlighted portion being all or less than all of the emergency SMS message and receiving a command to associate the highlighted portion to one of a plurality of context fields in an emergency incident information report, the associated highlighted portion, selected context field and mobile terminal identifier stored in memory.