No-Code Case App Provisioning for Dynamic Workflow Variability

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Solution Overview

Problem

Existing case management systems struggle to handle complex and varied instances of case models where documents and processes may differ for each instance, requiring dynamic and ad hoc processing that is not supported by traditional structured workflows.

Innovation Solution

A unified and integrated case management workspace with a no-code application builder that allows business analysts to create tailored case apps using no-code modelers and visual configurations, incorporating services like the OpenText Core Ecosystem, and automatically provisioning necessary services without coding, enabling dynamic case processing based on events and user input.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Stability of the object's composition

If traditional structured workflows are used, then process predictability is improved, but adaptability to varied case instances deteriorates

Engineering Contradiction:

Improveprocess predictabilityVSAvoidadaptability to varied case instances

Core Design Contradiction:

Stability of the object's compositionVSAdaptability or versatility

Solution Approach 1:

The system transitions from static structured workflows to dynamic case models where the processing path is determined at runtime based on events, context data, and user input. The case model allows ad hoc actions and mini workflows that adapt to each case instance dynamically, resolving the contradiction between process stability and adaptability.

Inventive Principle:

Principle #15Dynamics

2Ease of operation

If no-code application builder is implemented, then ease of operation is improved, but device complexity increases

Engineering Contradiction:

Improveease of creating case applicationsVSAvoidsystem architecture complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The no-code application builder serves as an intermediary layer between users and the complex case management system. It provides visual configuration tools and abstractions that hide the underlying system complexity while enabling users to create and configure case models, workflows, and applications without needing to understand or write code.

Inventive Principle:

Principle #24Intermediary (Mediator)

3Adaptability or versatility

If dynamic case processing is enabled, then adaptability is improved, but processing time increases

Engineering Contradiction:

Improvedynamic case processing capabilityVSAvoidcase processing time

Core Design Contradiction:

Adaptability or versatilityVSLoss of time

Solution Approach 1:

The system performs preliminary actions by pre-defining case models, attributes, and mini workflows during the design phase. At runtime, the system quickly evaluates events and context data against these pre-defined models to determine the processing path, reducing the time penalty of dynamic processing while maintaining adaptability to varied case instances.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS20260059022A1System and method to auto-provision case centric saas applications

Publication Date: 2026.02.26 OPEN TEXT CORPORATION

AI summary

Systems and methods for use in a case management system environment are provided. Various embodiments of the present technology provide systems and methods relating to a no-code integrated and unified case management workspace. In some embodiments, a case management system provides a generic and flexible no-code solution that allows users to build end-to-end tailored case apps using several utilities and productivity tools. In one example, a case model is created and published. After a case config creation, a case application is generated, based on the created case model.