Node Map with Dual Temporal Impact Indicators

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Solution Overview

Problem

Current systems for managing computing infrastructure fail to effectively display both current and historical impact status information of components, leading to potential undetected chronic issues that could result in service unavailability, revenue loss, and reduced customer satisfaction.

Innovation Solution

A system that generates a node map including current and historical impact status information by receiving events with severity indicators, determining impact values, and storing these in a time series data store, allowing for the simultaneous display of current and historical impact values on a node map.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If only current impact status information is displayed, then the display is simple and clear, but historical issues and chronic problems cannot be detected

Engineering Contradiction:
Improvehistorical impact status informationVSAvoidnode map structure
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The impact status information is segmented into two distinct temporal dimensions: current impact status and historical impact status. This segmentation allows the system to display both time periods simultaneously without conflating the data, enabling administrators to detect chronic issues while maintaining a structured and organized node map display

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent adds a temporal dimension to the node map by introducing historical impact status information alongside current impact status. This transforms the display from a single-time-point view to a multi-temporal view, allowing administrators to see how impact status has evolved over time without oversimplifying the underlying data structure

Inventive Principle:
Principle #17Another dimension (Dimensionality change)

2Reliability

If both current and historical impact status information are displayed, then chronic issues can be detected, but the display complexity increases

Engineering Contradiction:
Improveservice availability monitoringVSAvoidnode map interpretation
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The node map employs local quality differentiation by applying distinct visual characteristics to represent current versus historical impact status at each node. This allows administrators to quickly distinguish between present and past conditions without requiring complex global changes to the display structure, maintaining ease of operation while improving reliability

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The system provides feedback mechanisms that help administrators interpret the dual temporal information. By displaying historical impact status in relation to current status, the system enables administrators to understand trends and patterns, making the enhanced information more actionable and easier to operate with

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS10574530B2System and method for processing of current and historical impact status information
Publication Date: 2020.02.25 SERVICENOW INC
  • US10574530B2 patent drawing
  • US10574530B2 patent drawing
  • US10574530B2 patent drawing

AI summary

A system for generating a node map including current and historical information regarding a condition of a component of a computing infrastructure is disclosed. The system includes a server including a processor and a memory that includes instructions executable by the processor to receive an event associated with the condition of the component, wherein the event includes an event time and indication of a severity associated with the event, determine an impact value on the component based on the indication of the severity associated with the event, generate a time series datum in a time series data store, for the component, based on the event time and the impact value, and generate the node map that includes a node representative of the component including a node icon having, associated with the component, a first indicator of the impact value and a second indicator of historical impact values based on the time series data store.