Online Notarization Meeting Recovery via Document Locking
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Solution Overview
Problem
Existing electronic signature validation systems face challenges in conclusively establishing the identity of the signing party, particularly in mobile electronic signature services, making it difficult to protect against fraud and recover from interruptions during online notarization meetings.
Innovation Solution
A computer-implemented method for electronic signature validation that includes initiating an online notarization meeting, allowing edits to electronic documents, and providing options to lock or reject documents, with the ability to recover partially completed documents after interruptions, utilizing video recordings and user-selectable reasons for rejection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If online notarization meetings are conducted with real-time editing capabilities, then ease of operation is improved, but reliability deteriorates due to potential interruptions and loss of work
Solution Approach 1:
The system performs preliminary actions by automatically saving the electronic document and its current state (including video recording data) at regular intervals or upon detected interruptions during the online notarization meeting. This preliminary saving ensures that if an interruption occurs, the work is not lost and can be recovered, thus resolving the contradiction between allowing real-time editing (ease of operation) and preventing work loss (reliability).
Solution Approach 2:
The system implements feedback mechanisms by monitoring the status of the online notarization meeting and detecting interruptions in real-time. When an interruption is detected, the system triggers automatic recovery procedures to restore the document and meeting state, providing feedback that reassures users their work is protected, thereby maintaining both ease of operation and reliability.
2Productivity
If automatic recovery of interrupted meetings is implemented, then productivity is improved by reducing repeated work, but device complexity increases
Solution Approach 1:
The system applies self-service by automatically detecting interruptions during online notarization meetings and initiating recovery procedures without requiring user intervention. The system autonomously saves the current document state, retrieves previous versions if needed, and restores the meeting context, thereby improving productivity while managing complexity through automation rather than manual processes.
Solution Approach 2:
The system implements discarding and recovering by temporarily storing intermediate states of the electronic document and meeting data during the notarization process. When an interruption occurs, the system recovers the most recent valid state from these stored intermediates, allowing productivity improvement through automatic recovery while the complexity is managed by the temporary nature of these storage operations.
3Reliability
If video recording and document locking features are added, then reliability is improved for fraud prevention, but ease of operation deteriorates
Solution Approach 1:
The system merges the video recording functionality and document locking feature into a unified automated process that operates in the background during online notarization meetings. Both features are activated simultaneously and managed together, improving reliability for fraud prevention while reducing the operational burden on users by automating the coordination of these features, thus resolving the contradiction between reliability and ease of operation.
Data Source
AI summary
A system and method for electronic signature validation is provided. Embodiments may include initiating, using a computing device, an online notarization meeting between a signer and an agent and displaying, at a graphical user interface, a first electronic document associated with the online notarization meeting. Embodiments may also include allowing, at the graphical user interface, one or more edits to the first electronic document to generate a partially completed first electronic document and displaying, at the graphical user interface, a user selectable option to lock the partially completed first electronic document. In response to receiving a selection of the user selectable option, embodiments may further include storing the partially completed first electronic document. Embodiment may further include determining that the online notarization meeting has been interrupted and recovering, after the interruption, the partially completed first electronic document.