Notification Apparatus for Enterprise Operation Guidance
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Solution Overview
Problem
Users of customized enterprise content management software often struggle to learn correct operations due to differing methods and data inputs across companies, making it difficult for them to understand operations without active searching or consulting others.
Innovation Solution
A notification apparatus that stores user operation history and detects operations not meeting certain conditions, notifying users of expert users who have performed similar successful operations, thereby introducing them as knowledge resources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If general help function descriptions are provided, then users can access basic operation information, but users cannot understand customized operations specific to their company
Solution Approach 1:
The system collects feedback from multiple users about their operations, successes, and failures. This feedback is stored and used to identify expert users whose operations can help other users. The feedback loop continuously improves the system's ability to match users with appropriate expert knowledge.
Solution Approach 2:
The notification apparatus acts as an intermediary between users who need help and expert users who have successful operation knowledge. Instead of users directly searching for help, the system mediates by detecting when users need assistance and automatically notifying appropriate expert users.
2Ease of operation
If users actively search for help or contact experts, then they can find operation solutions, but it requires significant user effort and time
Solution Approach 1:
The system provides self-service by automatically detecting when users need help and initiating the help notification process without user intervention. Users simply perform their operations, and the system handles the rest by detecting difficulties and contacting experts automatically.
Solution Approach 2:
The system performs preliminary actions by continuously monitoring user operations and detecting when help is needed before users have to actively search. The notification apparatus is already prepared to contact experts, eliminating the need for users to initiate help requests.
3Adaptability or versatility
If company-specific customization is implemented, then operations match company needs, but users cannot learn from general help resources
Solution Approach 1:
The system changes parameters by collecting and analyzing multiple users' operation data to identify patterns and expert users. Instead of static help content, the system dynamically adjusts which users are notified based on their specific operation history and success rates with customized company processes.
Data Source
AI summary
A notification apparatus includes memory and a processor. The processor is configured to: store history of user operations in the memory; and, in response to detection of a first operation that does not satisfy a condition, notify a first user who has performed the first operation of information on a second user who has performed a second operation satisfying the condition, based on the history stored in the memory.