Enterprise Notification Builder Prioritizing Alerts
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Solution Overview
Problem
Enterprises face challenges in managing and controlling notifications across various applications, leading to uncertainty and ineffectiveness in ensuring that important work-related notifications are prioritized and delivered to users, as existing systems lack flexibility and management capabilities over unmanaged applications.
Innovation Solution
A notifications platform integrated within an Enterprise Mobility Management (EMM) system that allows administrators to manage and prioritize notifications through a centralized console, enabling whitelisting and blacklisting of notification types, and using a notification builder tool to create and customize notifications with priority settings, ensuring important enterprise notifications are displayed prominently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If enterprises use multiple unmanaged applications for notifications, then notification diversity increases, but control and management capability decreases
Solution Approach 1:
The patent introduces a notification management platform as an intermediary layer between unmanaged applications and users. This platform receives notifications from multiple applications, standardizes their format, applies enterprise policies, and delivers them through a unified interface. The platform acts as a mediator that maintains control while allowing diverse notification sources, resolving the contradiction between notification diversity and management capability.
2Ease of manufacture
If enterprises use pre-defined native notifications, then implementation simplicity increases, but notification effectiveness and flexibility decrease
Solution Approach 1:
The patent enables dynamic modification of notification parameters such as priority levels, delivery timing, formatting, and routing rules. Administrators can adjust these parameters based on notification type, user role, and business context without changing the underlying notification infrastructure. This allows enterprises to maintain simple implementation while achieving high notification effectiveness through flexible parameter control.
3Quantity of substance
If users receive notifications from various applications, then information completeness increases, but notification priority management decreases
Solution Approach 1:
The patent segments notifications into different priority categories and organizational groups within the unified notification stream. By dividing the notification flow into manageable segments with assigned priorities, the system maintains complete information delivery while enabling effective priority management. Users can see all notifications but easily identify and respond to high-priority items first.
4Adaptability or versatility
If enterprises lack centralized notification management, then application autonomy increases, but notification reliability and delivery assurance decrease
Solution Approach 1:
The patent implements feedback mechanisms where the notification management platform tracks notification delivery status, user interactions, and system performance. This feedback loop allows the platform to monitor and ensure reliable delivery while maintaining application autonomy. Applications can operate independently while the platform provides oversight and reliability assurance through continuous monitoring and status reporting.
Data Source
AI summary
A notification builder implemented through a graphical user interface (“GUI”) provides a platform for building notifications and defining priorities for how the notifications will be presented to users of managed devices. Elements included in the notification builder and selectable as part of a build process can provide options for naming a notification, providing content for the notification, defining recipients, setting a respective priority, and creating action buttons. An action button can allow a user that has received a notification built with the notification builder to interact with the notification in a predetermined manner. The GUI can also provide data relating to the notification, such as success/failure, read/unread, etc.