Notification Control Device Urgency-Based Routing

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Solution Overview

Problem

Emergency notifications received by command rooms may be delayed due to unnecessary and non-urgent notifications, which can divert resources away from critical situations involving human life.

Innovation Solution

A notification control device that detects emergency notifications, receives information about the notification content, determines whether the notification is urgent, and controls the connection of the notification to either an emergency notification receiving organization or a consultation counter based on its urgency.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If all notifications are directed to emergency notification receiving organization, then no notification is lost, but response time to urgent notifications is delayed due to unnecessary notifications

Engineering Contradiction:

Improvenotification reception completenessVSAvoidresponse time to urgent notifications

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The notification receiving system is segmented into multiple channels: emergency notification receiving organization for urgent cases and consultation counter for non-urgent cases. The notification control device segments notifications based on urgency determination, directing them to appropriate receiving locations to prevent time loss while maintaining reliability.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The notification control device acts as an intermediary between the notifier and notification receiving locations. It receives notifications, determines urgency, and controls connection to appropriate receiving locations, thereby preventing unnecessary notifications from reaching emergency services while ensuring urgent notifications are promptly handled.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If operator responds to all notifications, then all notifications are handled, but productivity is reduced due to handling unnecessary notifications

Engineering Contradiction:

Improvenotification handling completenessVSAvoidresponse efficiency to urgent notifications

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system segments notification handling responsibilities between emergency notification receiving organization and consultation counter. The notification control device segments incoming notifications based on urgency, directing urgent ones to emergency services and non-urgent ones to consultation counter, thereby improving operator productivity while maintaining complete handling of all notifications.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The notification control device performs automatic urgency determination and routing without requiring manual operator intervention for each notification. This self-service mechanism filters out unnecessary notifications before they reach emergency operators, improving their productivity while ensuring all notifications are appropriately handled.

Inventive Principle:

Principle #25Self-service

3Reliability

If emergency services are dispatched to all notifications, then no emergency is missed, but loss of resources occurs due to dispatching to non-urgent cases

Engineering Contradiction:

Improveemergency detection accuracyVSAvoidemergency response resources

Core Design Contradiction:

ReliabilityVSLoss of substance

Solution Approach 1:

The system segments emergency response resources by creating two distinct receiving locations: emergency notification receiving organization for urgent cases requiring resource dispatch, and consultation counter for non-urgent cases. The notification control device segments notifications based on urgency, preventing resource loss while maintaining reliable emergency detection.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The notification control device serves as an intermediary that determines urgency and controls connection to appropriate receiving locations. This prevents unnecessary dispatch of emergency resources to non-urgent cases while ensuring urgent notifications reach emergency services, thereby reducing resource loss while maintaining emergency detection accuracy.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS20250175778A1Notification control device, notification control method, and computer-readable storage medium

Publication Date: 2025.05.29 NEC CORP

AI summary

A notification control device according to an aspect of the present disclosure includes: a detection circuit that detects a notification from a communication terminal owned by a notifier; a reception circuit that, in accordance with the detection of the notification, receives input of information relating to notification content from the notifier; a determination circuit that, from the input information relating to the notification content, determines whether or not the notification is urgent; and a control circuit that, on the basis of the urgency of the notification, controls the connection destination for the notification.