Notification System for Multi-Source Data Prioritization
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Solution Overview
Problem
Existing systems struggle to effectively handle and present data from multiple sources to support timely and appropriate actions, particularly in emergency situations, due to challenges in data combination, filtering, and notification persistence.
Innovation Solution
The system authenticates users and identifies data from multiple applications, processes this data to generate relevant notifications, and provides these notifications to communication devices based on user roles, preferences, and locations, ensuring that critical information is conveyed effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If data from multiple sources is aggregated and notifications are continuously provided to ensure completeness, then the quantity and completeness of information increases, but personnel will turn off or ignore notifications over time due to alarm fatigue from persistent or repetitive notifications
Solution Approach 1:
The notification system dynamically adjusts its behavior based on situation assessment. Critical notifications are delivered with high persistence and prominence, while non-critical notifications are delivered with lower persistence. The system adapts notification characteristics (frequency, prominence, persistence) based on the assessed urgency and importance of the situation, preventing alarm fatigue for non-critical events while ensuring attention for critical events.
Solution Approach 2:
Different notification characteristics are applied to different situations based on their assessed importance. Critical situations receive notifications with high persistence and prominence, while non-critical situations receive notifications with lower persistence. This localized differentiation ensures that notification properties match the urgency of the specific situation, maintaining effectiveness without causing unnecessary alarm fatigue.
2Loss of information
If data from multiple applications is combined and processed to generate comprehensive results, then the completeness of situational awareness improves, but the complexity of data handling and processing increases
Solution Approach 1:
Multiple data sources from different applications are merged into a unified situational assessment. The system integrates data from various applications and sources, combining them into a comprehensive view of the situation. This merging approach maintains complete situational awareness while managing complexity through unified processing logic rather than separate handling for each data source.
Solution Approach 2:
A situational assessment module acts as an intermediary between raw data from multiple sources and the notification generation system. This intermediary layer processes and evaluates data from various applications, determining the urgency and importance of situations. It simplifies the overall system by providing a standardized assessment interface that feeds into notification decisions, reducing the complexity of direct multi-source data handling.
3Reliability
If notifications are delivered with high persistence to ensure personnel attention, then the reliability of critical information delivery improves, but personnel will overlook important notifications due to the presence of many unimportant or irrelevant notifications
Solution Approach 1:
Different persistence levels are applied to different notifications based on their assessed importance. Critical notifications are delivered with high persistence to ensure attention, while non-critical notifications are delivered with lower persistence. This localized differentiation maintains a high signal-to-noise ratio by ensuring that only truly important notifications require sustained attention, while less important ones do not compete for the same level of user focus.
4Ease of operation
If the system provides detailed instructions and results based on processed data, then the quality of decision support improves, but the time required to process and present information increases
Solution Approach 1:
The system performs preliminary situational assessment and data processing before generating notifications. By pre-evaluating the urgency and importance of situations and pre-processing relevant data, the system reduces the time required for real-time decision support. Critical information is prepared in advance, allowing for rapid presentation when needed without sacrificing decision support quality.
Data Source
AI summary
Processing data resulting from an execution of a plurality of different applications to identify at least one notification that is to be provided to a user of a client device, identifying criteria associated with the user, the criteria including a role of the user within an organization and a preference of the user, determining a characteristic associated with the at least one notification based on the identifying of the criteria, and providing the at least one notification having the characteristic to the client device. Other embodiments are disclosed.