Notification Queues for Shared Content Interaction Visibility
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Solution Overview
Problem
Existing content management systems lack a convenient way for users to communicate and view interactions with shared content items across multiple devices, leading to incomplete and complex communication among users.
Innovation Solution
The system enables users to view and modify content items within native applications on their devices, with a client application monitoring interactions and communicating information about these interactions to other devices through a content management system, which creates and sends user notification queues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users communicate about shared content items using separate applications like email, then communication between users is enabled, but the communication becomes incomplete and complex, requiring users to manually log and track interactions
Solution Approach 1:
The patent merges the communication functionality with the content management system by integrating a notification service that delivers interaction information directly within the native application interface. This combines what were previously separate communication channels (email, manual logging) into a unified system where all interactions with shared content items are automatically tracked and displayed in one place, eliminating the need for separate communication applications and manual tracking.
2Loss of information
If users manually log and track interactions with shared content items, then interaction history can be recorded, but this adds inconvenience and complexity to the user experience
Solution Approach 1:
The system implements self-service by automatically generating, tracking, and delivering notification objects that contain interaction information. The notification service autonomously monitors interactions with shared content items across multiple devices and users, automatically creating notification objects and delivering them through the content management system without requiring any manual logging or tracking actions from users. This automated approach eliminates the inconvenience of manual tracking while preserving complete interaction history.
3Adaptability or versatility
If a content management system synchronizes content items across multiple devices, then content accessibility is improved, but users lack a convenient way to view and communicate about interactions with the same content item on different devices
Solution Approach 1:
The patent implements feedback by creating a notification service that continuously monitors interactions with shared content items and delivers real-time notification objects to users' devices. When any user interacts with a synchronized content item on any device, the system automatically generates a notification containing the interaction information and delivers it through the content management system to all other users with access to that content item. This feedback loop ensures complete visibility of all interactions across the distributed system, maintaining information completeness while supporting multi-device accessibility.
Data Source
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AI summary
A content management system creates and modifies user notification queues for shared content items synchronized between a content management system and multiple devices. A user notification queue includes interactions with a shared content item that may be presented to a user to indicate recent interactions with the shared content item by other sharing users. The content management system sends the user notification queue corresponding to a user to the user's device when the user accesses the content item. The client device displays a content item in a window associated with a process on the device. A client application displays an interaction indicator that presents user notification queue content to the user.