Notification Destination Specification Unit for Client Contact Address Management

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Solution Overview

Problem

In information processing systems, apparatus managers cannot freely notify clients about important information, such as contact addresses, leading to missed notifications due to restricted access rights.

Innovation Solution

An information processing system that includes a management unit for client information, an acquisition unit for notification content, a specification unit for identifying client contact addresses, and a notification unit to deliver notifications to the specified contact addresses, enabling apparatus managers to notify clients effectively.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If access rights are set to manage client information securely, then information security is improved, but the apparatus manager's ability to access client contact addresses deteriorates

Engineering Contradiction:

Improveinformation securityVSAvoidaccess to client contact address

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The patent introduces a notification destination specification unit as an intermediary component that bridges the apparatus manager and client information. This unit automatically determines the appropriate notification destination (client contact address) based on apparatus usage information, allowing the apparatus manager to send notifications without directly accessing restricted client information databases. The intermediary handles the translation from manager-level access to client-level delivery, resolving the contradiction between security and accessibility.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If client information is managed separately with restricted access, then data protection is improved, but notification delivery capability deteriorates

Engineering Contradiction:

Improvedata protectionVSAvoidnotification delivery efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The patent implements preliminary action by pre-storing usage information that links apparatuses to clients in the management information database before notifications are needed. When a notification needs to be sent, the system queries this pre-existing usage information to automatically determine the notification destination, eliminating the need for real-time access to protected client databases. This advance preparation maintains data protection while enabling efficient notification delivery.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The notification destination specification unit serves as an intermediary that translates notification requests from apparatus managers into appropriate client contact addresses. It uses usage information as a mediator to bridge the gap between the manager's notification capability and the protected client information, enabling productive notification delivery without compromising data protection through direct access restrictions.

Inventive Principle:

Principle #24Intermediary (Mediator)

3Reliability

If apparatus managers are restricted from viewing client information, then information security is improved, but communication effectiveness deteriorates

Engineering Contradiction:

Improveinformation securityVSAvoidnotification content delivery

Core Design Contradiction:

ReliabilityVSLoss of information

Solution Approach 1:

The notification destination specification unit acts as an information intermediary that allows apparatus managers to initiate notifications without viewing protected client information. It uses usage information stored in the management information database as a mediator to automatically determine delivery destinations, ensuring notification content reaches clients while maintaining information security restrictions on direct manager-access to client data.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system implements self-service by automatically determining notification destinations based on pre-stored usage information. The notification destination specification unit autonomously queries usage information and specifies the appropriate contact address without requiring manual intervention or direct access to protected client databases, thereby maintaining security while ensuring communication effectiveness.

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS10884683B2Information processing system and non-transitory computer readable medium that specifies and notifies a client contact address

Publication Date: 2021.01.05 FUJIFILM BUSINESS INNOVATION CORP

AI summary

An information processing system in which a client uses an information processing apparatus that is managed by an apparatus manager, includes a management unit that manages client information including a contact address of a client; an acquisition unit that acquires a notification content from an apparatus manager; a specification unit that specifies a contact address of a client that uses an information processing apparatus that is managed by the apparatus manager from which the acquisition unit has acquired the notification content, on the basis of the client information that is managed by the management unit; and a notification unit that gives a notification about the notification content acquired by the acquisition unit to the contact address of the client specified by the specification unit.