Notification Target User Specification in Communication Channels
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Solution Overview
Problem
Existing communication tools lack the ability to selectively notify users who are relevant to specific data shared within a channel, often sending notifications to all participants, including those not related to the data, which can be inappropriate and cumbersome to manage.
Innovation Solution
An information processing apparatus and method that specifies notification target users based on data-related information, such as operation history or attribute information, to ensure that notifications are sent only to users related to the data of interest within a communication channel.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If notification is performed to all users participating in the channel, then all users are informed of the contributed information, but unrelated users receive unnecessary notifications increasing notification quantity and user burden
Solution Approach 1:
The patent segments the notification process by dividing users into different groups based on their relationship to the contributed data. Instead of notifying all channel participants uniformly, the system identifies and notifies only those users who have a specific relationship with the contributed data item, thereby reducing unnecessary notifications while ensuring relevant users are informed.
Solution Approach 2:
The patent applies local quality by making notification behavior dependent on the specific context of each contributed data item. Different users receive notifications based on their individual relationships with the data (e.g., data creator, data modifier, data viewer), allowing the notification system to adapt its behavior locally to each user-data relationship rather than applying a uniform notification policy.
2Reliability
If users individually select notification target users, then notification can be sent only to relevant users, but the processing becomes complicated and users may not know who is related to the data
Solution Approach 1:
The patent implements self-service by enabling the system to automatically identify and determine notification targets based on pre-stored relationship information. Instead of requiring users to manually select and manage notification targets, the system autonomously queries the database for users who have established relationships with the contributed data and sends notifications to them automatically.
Solution Approach 2:
The patent applies preliminary action by pre-establishing user relationships with data items in the database before the notification process occurs. Users are registered as having specific relationships (creator, modifier, viewer) with data items in advance, so when notification is needed, the system can immediately query these pre-stored relationships without requiring users to perform complex selection operations at notification time.
3Productivity
If notification is sent to unrelated users as well as related users, then all channel participants are informed, but notification appropriateness decreases and user experience deteriorates
Solution Approach 1:
The patent extracts only the relevant subset of users from the entire channel participant group for notification. By querying the database for users who have specific relationships with the contributed data item, the system extracts only those users who should receive notifications, leaving unrelated users out of the notification process entirely, thereby eliminating notification noise while maintaining efficient information dissemination to relevant parties.
Data Source
AI summary
An information processing apparatus includes a processor, in which the processor is configured to specify, in a case where information for specifying data of interest is contributed to a channel that is a place where plural users are able to contribute information via a communication line or in a case where the information for specifying the data of interest is input for contribution to the channel, a notification target user based on data-related information including at least one of an operation history indicating a user who performs an operation with respect to the data of interest previously or attribute information indicating a user registered as an attribute of the data of interest, and perform notification to the notification target user after the information for specifying the data of interest is contributed.