Omni-channel State Preservation for Seamless Cross-device Transactions
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Solution Overview
Problem
Existing systems fail to seamlessly preserve user sessions across different communication channels, leading to data loss and inconvenience when users switch devices, which can result in lost sales or user interest.
Innovation Solution
An omni-channel state preservation system that identifies flow chain elements in a transaction flow and preserves the user's state, allowing seamless session continuation across devices, optimizing user interaction and engagement by maintaining the user's status and context.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users switch communication channels or devices during a transaction session, then users can access services on different devices, but user session state is lost and data is lost
Solution Approach 1:
The patent introduces a session management system that acts as an intermediary between the user and multiple devices. This system preserves session state by storing it centrally and restoring it when users switch devices, thereby preventing information loss while enabling device versatility
Solution Approach 2:
The system performs preliminary actions by pre-preserving session state before device switching occurs. By maintaining session data in advance and preparing restoration mechanisms, the system ensures continuous session state across device transitions
2Ease of operation
If users switch devices for transactions, then users can use devices better suited for specific transactions, but session interruption occurs
Solution Approach 1:
The session management system serves as a mediator that decouples the user's transaction session from any specific device. It enables users to switch to devices better suited for specific transactions while maintaining session continuity through centralized state preservation and restoration
3Adaptability or versatility
If users re-enter data when starting a new session, then new sessions can be initiated on different devices, but user engagement decreases and time is lost
Solution Approach 1:
The system performs preliminary preservation of session data before device switching or session termination. When users initiate new sessions on different devices, this pre-preserved data is automatically restored, eliminating the need for time-consuming data re-entry while maintaining flexible session initiation
4Adaptability or versatility
If transaction flows are interrupted when changing devices, then users can access different devices, but sales conversion rates decrease
Solution Approach 1:
The patent implements continuity of useful action by ensuring that transaction flows remain uninterrupted across device transitions. The session management system preserves and restores session state to maintain continuous transaction progression, preventing sales conversion losses while enabling device flexibility
Data Source
AI summary
In various example embodiments, systems, methods and media for omni-channel state preservation are provided. In example embodiments, a method comprises identifying a plurality of flow chain elements in a transaction flow of a user session, causing the presentation of a first flow chain element in the transaction flow in an interface of a first user device, causing the presentation of a second flow chain element in the transaction flow in an interface of a second user device, and preserving a state of the user in the session when causing the presentation of the second flow chain element in the second user device.