Integrated Online Help Repository for Data Center Troubleshooting
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Solution Overview
Problem
Conventional technologies fail to integrate online help documents from multiple sources into a single repository, requiring customer support service providers to search multiple forums and documentation separately, leading to inefficiencies in troubleshooting and solution development.
Innovation Solution
A method and system that create an integrated repository of online help information by indexing contents into an indexed data structure of search expressions, making all online help documents accessible and searchable in real time, automatically detecting and updating based on product additions, removals, and updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If online help documents from multiple products are kept separate, then each product maintains its own documentation integrity, but customer support providers must search multiple sources separately, increasing time and effort
Solution Approach 1:
The patent merges online help documents from multiple different products into a single integrated repository. This consolidation allows customer support providers to search one unified database instead of multiple separate sources, directly reducing search time and effort while maintaining access to all necessary help information across different products
2Productivity
If an integrated repository of online help information is created, then search efficiency improves, but system complexity increases due to indexing and maintenance requirements
Solution Approach 1:
The system performs preliminary indexing of online help documents from multiple products before they are needed for troubleshooting. By pre-processing and organizing the help information into an integrated repository with proper indexing structures, the system eliminates the need for complex real-time processing during actual troubleshooting operations, thus improving productivity without proportionally increasing operational complexity
Data Source
AI summary
A method is used in managing online help information in a data center. The method gathers a plurality of help information associated with a plurality of components operating in the data center. The method creates an integrated repository of online help information by indexing contents of the plurality of help information into an indexed data structure of a plurality of search expressions. Each search expression is associated with a set of online help documents. The integrated repository is accessible by each component. In response to a search query for an online help document, the method provides at least one help document relevant to the search query by searching the indexed data structure.