Online to Offline Service Platform Indoor Passenger Location Tracking
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Solution Overview
Problem
Current online taxi-hailing services face challenges in accurately determining the location of passengers who are indoors, leading to wasted time and unnecessary fees as drivers struggle to find them upon arrival.
Innovation Solution
A system and method that utilize GPS locations and sensor data to generate instructions for drivers about the status and location of passengers, including arrival indications and distance calculations, even when GPS is unavailable, using Pedestrian Dead Reckoning (PDR) tracking to determine if the passenger has arrived at a building exit.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the driver waits for the passenger at the pick-up location without status information, then the driver can confirm the passenger's presence, but this wastes time and generates unnecessary fees
Solution Approach 1:
The system performs preliminary action by obtaining and transmitting the passenger's status information (indoor/outdoor location) before the driver arrives at the pick-up location. This allows the driver to be informed in advance about the passenger's location status, eliminating the need for time-consuming waiting and confirmation calls.
Solution Approach 2:
The online to offline service platform acts as an intermediary that collects passenger location status data and transmits it to the driver's terminal. This intermediary system bridges the information gap between passenger and driver, providing real-time status updates without requiring direct communication or waiting.
2Ease of operation
If the passenger is indoors at the pick-up location, then the passenger can wait comfortably, but the driver cannot easily find the passenger
Solution Approach 1:
The service platform serves as an intermediary that detects the passenger's location status (indoor/outdoor) through the passenger terminal and transmits this information to the driver. This resolves the detection difficulty by providing indirect location information through the intermediary system.
Solution Approach 2:
The system uses visual indicators (different color markings on the electronic map) to represent different passenger location statuses. Indoor locations are marked differently from outdoor locations, providing intuitive visual information to the driver about the passenger's status without requiring complex detection.
3Loss of information
If the driver calls the passenger to confirm status, then the driver can get location information, but this generates unnecessary fees and delays the service
Solution Approach 1:
The system implements automatic feedback by having the passenger terminal continuously report location status (indoor/outdoor) to the service platform, which then automatically transmits this information to the driver's terminal. This eliminates the need for active communication (calling) and provides automatic status updates.
Solution Approach 2:
The passenger's terminal automatically performs the function of reporting location status without requiring the driver to initiate communication. The system serves itself by automatically collecting, processing, and transmitting location information, eliminating unnecessary communication fees and time loss.
Data Source
AI summary
The present disclosure relates to a system and method for operating an online to offline service platform. The system may perform the methods to: receive a service order from a first terminal associated with a passenger, the service order including a first identifier corresponding to the passenger and a pick-up location designated by the passenger; determine a second identifier corresponding to a driver accepting the service order; obtain first status corresponding to the first identifier; generate, based on the first status, a first instruction; and send the first instruction to a second terminal associated with the second identifier.