Operation Management Apparatus for Clerk Instruction Delivery
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Solution Overview
Problem
Store operations face challenges in ensuring that operation instructions are communicated effectively to clerks without interrupting their tasks, leading to potential forgotten tasks and operational issues.
Innovation Solution
An operation management system that includes a server apparatus, client terminal, and register terminal connected through a communication network, allowing for the storage, search, and transmission of operation instruction information directly to the relevant personnel, ensuring instructions are conveyed without interrupting their operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If operation instruction information is displayed on a terminal screen in the backyard for clerks to check, then the information can be confirmed before opening the store, but the clerks and manager are busy with their own operations during business hours and cannot always check the terminal screen, leading to forgotten tasks
Solution Approach 1:
The patent replaces the mechanical system of clerks physically checking a terminal screen with an automated electronic notification system. The notification device automatically sends operation instruction information to clerks' portable terminals (smartphones, tablets) via electronic communication, eliminating the need for manual screen checking and ensuring information delivery without consuming clerk time during operations.
2Ease of operation
If operation instruction information is transmitted to clerks during their operations, then direct communication is achieved without interrupting their tasks, but the system complexity increases with multiple components (server, notification device, portable terminal)
Solution Approach 1:
The notification device serves multiple functions: it receives operation instruction information from the server, stores it temporarily, formats it for display, and transmits it to multiple portable terminals simultaneously. This multi-functionality reduces the need for separate dedicated devices for each function, thereby managing system complexity while achieving ease of operation.
Solution Approach 2:
The system enables self-service operation where clerks automatically receive notifications on their personal portable terminals without requiring manual intervention from managers or additional operational steps. The server automatically pushes information, and clerks simply view their notifications, making the system easy to operate despite its structural complexity.
3Reliability
If the system stores and manages operation instruction information for multiple persons in charge, then comprehensive instruction management is achieved, but the storage and searching requirements increase
Solution Approach 1:
The patent segments operation instruction information by associating it with specific persons in charge and their respective portable terminals. The server divides and manages information individually for each clerk, allowing efficient storage and targeted retrieval. This segmentation enables the system to handle multiple persons' instructions reliably without requiring the storage and searching of all possible information combinations.
Data Source
AI summary
An operation management apparatus includes the following. A storage unit stores operation instruction information showing contents of an operation instruction associated with a person in charge. According to a request from a register terminal, a searching unit searches the storage unit for operation instruction information corresponding to the person in charge who is assigned to the register terminal. A transmitting unit transmits the operation instruction information searched by the searching unit to the register terminal.