Operation Management System for Multi-Personnel Coordination
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Solution Overview
Problem
Existing operation management systems, such as production book servers, fail to present information optimally and do not account for cooperation among multiple personnel handling a common operation target, making it difficult to manage operations effectively, especially during abnormal situations like device malfunctions.
Innovation Solution
An operation management system that includes an operation information database, a start notification unit, an operation flow construction unit, an information providing unit, and a progress notification unit to manage operations by notifying personnel of trigger events, constructing relevant operation flows, providing suitable information, and tracking progress, ensuring that each person receives appropriate and timely information based on their department.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If information is presented according to viewer's information search request, then information can be presented in a format that the viewer can easily view, but information useful for carrying out the operation may not be presented at optimal timing
Solution Approach 1:
The system performs preliminary actions by detecting trigger events (such as abnormality occurrences) and proactively pushing relevant operation information to personnel before they need to search for it. The operation flow construction unit pre-constructs the necessary operation flows based on the trigger event, and the information providing unit prepares and pushes the required information in advance, eliminating the delay associated with manual information retrieval.
2Productivity
If a plurality of persons in charge of operation carry out operations in relation to a common operation target, then operations can be performed, but the cooperation of operations among the persons in charge of operation is not taken into account, making it difficult to present appropriate information
Solution Approach 1:
The system merges the operation flows of multiple persons in charge of operation into a unified operation flow that reflects their cooperative relationships. The operation flow construction unit integrates information from the operation information database to construct a comprehensive operation flow that shows how different personnel's operations are interconnected, ensuring that each person receives information about others' operations and can coordinate effectively.
Solution Approach 2:
The system implements feedback mechanisms where the progress notification unit continuously updates all personnel about the current state of operations. When one person completes or progresses in their operation, this information is fed back to the system, which then pushes updated information to other personnel who need to coordinate their actions accordingly, ensuring real-time cooperation awareness.
Data Source
AI summary
An operation management system manages operations carried out by people in charge of operation regarding a common operation target, including: an operation information database storing operation information related to implementation of the operations; a start notification unit that notifies each person of the start of each operation when the start notification unit detects occurrence of a predetermined trigger event in the operation target; an operation flow construction unit that constructs an operation flow indicating the operation to be carried out by each person in relation to the trigger event, on the basis of the operation information database; an information providing unit that provides, to each person, the operation information with content suitable for the person in charge of operation on the basis of the operation flow; and a progress notification unit that notifies each person of progress of the operation.