Operational Process Management Device for Manual Consistency
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Solution Overview
Problem
Conventional manual updating methods are inefficient, especially when operational processes change or unexpected errors occur, leading to difficulties in tracking and updating the manual accurately during transitions between screens.
Innovation Solution
A management device that compares the operational process described in the manual with the actual process performed by the user, using tree structure data to determine inconsistencies and provide feedback for updating the manual.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the manual is updated manually by comparing operation logs, then the manual can be updated, but the updating process is time-consuming and inefficient
Solution Approach 1:
The system automatically captures operation logs during user interactions with the application and feeds this information back to update the manual. The determination section compares the captured operational process with the manual content, and the display control section presents inconsistencies to the user for confirmation, enabling automatic manual updates based on actual usage patterns.
Solution Approach 2:
The manual updates itself by automatically capturing and analyzing operation logs without requiring manual intervention. The system self-updates the operational procedure manual by comparing captured operational processes with existing manual content and presenting only inconsistent portions for user review.
2Reliability
If the user follows the manual step-by-step, then the operational accuracy is maintained, but the user may lose track of completed operations when transitioning between screens
Solution Approach 1:
The display control section provides continuous feedback to the user by showing the current operational step and comparing it with the manual content. When inconsistencies are detected, the system highlights them for user review, ensuring the user remains aware of their position in the operational flow and maintains accuracy while easing tracking.
3Measurement precision
If the manual is updated frequently to reflect actual operations, then the manual accuracy improves, but the complexity of the update process increases
Solution Approach 1:
The system extracts only the inconsistent portions between the captured operational process and the manual content, presenting these specific discrepancies to the user for review. This approach maintains high manual accuracy by focusing updates only on necessary changes while reducing process complexity by eliminating the need to review entire manual sections.
Data Source
AI summary
A management device obtains a first operational process, which is an operational process described in an operational procedure manual for an application, and a second operational process, which is an operational process performed by a user on the application. The management device further determines whether the first operational process is consistent with the second operational process or not. If the management device determines that the first operational process is not consistent with the second operational process, the management device displays a review screen to check inconsistency between the operational processes.