Operator Alert Filtering for Remote Robot Support Requests
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Solution Overview
Problem
Existing remote control systems for robots often lead to unnecessary operator support, causing increased operator load and decreased efficiency due to attention requests that do not require actual support.
Innovation Solution
An information processing method that acquires attention request information from robots, determines an unnecessity degree based on past requests and actual requests, and adjusts the output mode of alert information to reduce operator distraction and load.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the robot transmits attention request information to the operator for every event detected in its vicinity, then the operator can be notified of all potential situations requiring support, but the operator load increases and efficiency decreases due to unnecessary attention requests
Solution Approach 1:
The system performs preliminary analysis of attention request information using past data and event patterns before presenting it to the operator. This preliminary action filters out unnecessary requests, allowing the operator to focus only on meaningful situations, thus maintaining reliability while improving productivity
Solution Approach 2:
The system uses feedback from past attention request outcomes to improve future filtering. By analyzing whether past attention requests resulted in actual operator support actions, the system learns to better predict which future requests will be necessary, reducing unnecessary notifications while maintaining support reliability
2Reliability
If the robot transmits attention request information for every detected event, then no important situations are missed, but the load on operators increases due to excessive notifications
Solution Approach 1:
The system performs preliminary filtering and analysis of detected events before presenting them to the operator. By pre-processing attention request information and comparing it with past patterns, the system reduces the number of notifications the operator must process, thereby reducing cognitive load while maintaining complete awareness of important events
Solution Approach 2:
The system introduces an intermediary processing layer between event detection and operator notification. This intermediary analyzes and filters events based on past patterns and event characteristics, acting as a mediator that reduces the volume of information reaching the operator while ensuring no critical events are missed
3Ease of operation
If all attention requests are processed equally, then the operator can respond to any situation, but time is wasted on requests that do not require support
Solution Approach 1:
The system applies different processing qualities to different attention requests based on their characteristics and past patterns. High-priority requests that are likely to require support receive immediate attention, while low-priority requests are filtered or delayed, allowing the operator to respond more efficiently without sacrificing flexibility
Solution Approach 2:
The system changes the parameters of attention request presentation based on analysis results. By adjusting notification priority, timing, and presentation format according to predicted necessity, the system helps the operator allocate time more effectively while maintaining the ability to respond to any situation that arises
Data Source
AI summary
An information processing method includes acquiring first attention request information about an event that has occurred in the vicinity the mobile body at a first time, determining an unnecessity degree in accordance with the first attention request information and past attention request information, the unnecessity degree indicating the degree to which operator attention or operation to be given to or performed in response to the first attention request information becomes unnecessary, the past attention request information being information that associates second attention request information acquired at a past time before the first time and support information that indicates operator support provided in response to the second attention request information, determining, in accordance with the unnecessity degree, an output mode of outputting alert information that is based on the first attention request information, and causing a terminal used by the operator to output the alert information in the determined output mode.