Order Bundling for Store Pickup Workload Reduction
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Solution Overview
Problem
Existing services that allow users to order products through terminals for delivery or pickup at stores increase the workload for both delivery and store operations, as each user's order is processed individually.
Innovation Solution
An information processing device that accepts a first order from a user terminal, identifies associated second users, accepts second orders from them within a predetermined period, and bundles order information for joint preparation and pickup at the store.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If individual orders are processed for each user, then order accuracy and user service quality are improved, but workload for delivery and store operations increases
Solution Approach 1:
The patent combines multiple individual orders into a single bundled order when multiple users order the same product within a predetermined time period. The server identifies associated users (e.g., family members, colleagues) and merges their orders, so that one pickup operation can fulfill multiple orders, thereby reducing delivery and store workload while maintaining service quality
Solution Approach 2:
The system performs preliminary identification of associated users and preliminary bundling of orders before the pickup time arrives. By preparing the bundled order in advance based on order timing and user association relationships, the system reduces the operational burden at the time of actual pickup and delivery
2Ease of operation
If multiple users place orders individually, then user convenience is maintained, but communication load between servers, terminals, and stores increases
Solution Approach 1:
The patent merges communication processes by bundling multiple orders into one. Instead of separately communicating each order's status, preparation, and pickup information to multiple users, the system communicates the bundled order status once, thereby reducing communication load between servers, terminals, and stores while maintaining user convenience through automated notifications
3Device complexity
If orders are processed individually without bundling, then order tracking simplicity is maintained, but store operation efficiency decreases
Solution Approach 1:
The patent segments the order processing into two distinct phases: order placement phase (where individual orders are accepted and tracked separately for user convenience) and fulfillment phase (where compatible orders are bundled together for efficient processing). This segmentation allows the system to maintain simple individual order tracking while achieving efficient bundled fulfillment, thereby improving store operation efficiency without complicating the user interface
Solution Approach 2:
The system performs preliminary analysis of order compatibility and preliminary bundling before the actual fulfillment process. By pre-identifying which orders can be bundled based on product type, quantity, and user association, the system prepares optimized fulfillment groups in advance, reducing the complexity and time required during actual store operations and pickup
Data Source
AI summary
An object is to provide an intuitive, speedy, and efficient display method in an information processing displaying and processing device for notifying an availability of a sharing request, in which a new request from a user terminal is combined with a previous request from another user terminal, and an acceptance period in which the sharing request is available, and enabling the sharing request, which reduces communication loads between devices. Based on a push notification received via an application running on one or more second user terminals, information included in the push notification together with an indication that the sharing request is available within the acceptance period, as well as a list of items that can be included in the sharing request are displayed on a display of the one or more second user terminals.