Order Call Relay Billing System for Accurate Commission
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Solution Overview
Problem
Current order relay systems over telephone networks cannot accurately determine the success of a telephone order or the price of the ordered article, leading to illogical relay commission settings for businesses.
Innovation Solution
An order call relay billing system that includes an order success determination module to assess the duration of a telephone call, a price information determination module to estimate the order price, and a billing module to calculate a relay commission based on successful orders and prices, with the option to apply a discount rate for accuracy.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If relay commission is set based on number of telephone calls or flat-rate fee, then billing simplicity is maintained, but commission accuracy and fairness deteriorate
Solution Approach 1:
The patent changes the billing parameter from simple call count or flat rate to call duration-based pricing. The system measures the actual duration of telephone calls and sets relay commission according to these duration parameters, thereby improving commission accuracy while maintaining reasonable billing complexity through automated duration tracking.
2Device complexity
If relay commission is set without considering order success, then billing process is simplified, but fairness and logic of commission setting deteriorate
Solution Approach 1:
The patent introduces feedback mechanisms where the system determines whether a telephone order was successful before charging relay commission. The order success determination module provides feedback on call outcomes, and the billing module uses this feedback to decide whether to charge, ensuring fair commission setting only for successful orders while managing complexity through automated determination.
3Reliability
If order success determination is implemented, then commission fairness is improved, but system complexity and measurement difficulty increase
Solution Approach 1:
The patent implements self-service determination where the system automatically detects order success based on call duration thresholds and predefined criteria without requiring manual verification. The order success determination module autonomously evaluates call outcomes using objective metrics, reducing measurement difficulty while improving commission fairness through consistent automated decision-making.
Data Source
AI summary
Disclosed are a system and a method capable of pricing/billing a relay commission for a delivery order in a delivery order relay system which relays delivery orders, requested by users by phone call, to a store. One aspect of the present invention provides a system for billing relay of an order call, for billing a relay commission regarding an order through phone call, comprising: an order success determination module for determining whether a phone order placed by phone call is successfully received when the phone call is connected from a user terminal to a target store; and a billing module for billing a relay commission regarding the phone order to the target store when it is determined that the phone order is successfully received.