Electronic Order Card for Financial Network Ordering
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Solution Overview
Problem
Existing electronic ordering systems face resistance in certain industries due to perceived clerical duties transfer and lack of accessibility, leading to low implementation success, especially in hospital systems for ordering medications and services, and there is a need for a system that utilizes familiar merchant point-of-sale terminals or telephonic devices for electronic ordering without requiring online computer access.
Innovation Solution
A method and system that enables electronic ordering through a financial services electronic payment network using a unique electronic order card with a magnetic stripe or other storage media, allowing customers to enter product codes at a point-of-sale terminal or telephonic device, which processes orders through existing financial networks like MasterCard, Visa, or Discover, without needing an operator or conventional online systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If conventional online computer systems are used for electronic ordering, then order processing efficiency is improved, but accessibility and ease of operation deteriorate because many customers do not have ready access to online computers or the time to navigate online catalogs
Solution Approach 1:
The system enables customers to autonomously place orders using familiar point-of-sale terminals or telephonic devices without requiring online computer access or navigation of online catalogs. The electronic ordering card with product codes allows self-service ordering through existing infrastructure, resolving the contradiction between efficiency and accessibility.
Solution Approach 2:
The system leverages existing financial services electronic payment networks and familiar point-of-sale terminals for a dual purpose: both payment processing and electronic ordering. This multi-functionality allows the same infrastructure to serve both traditional payment roles and new ordering functions, improving accessibility without sacrificing efficiency.
2Ease of operation
If telephonic ordering systems with sales representatives are used, then accessibility and ease of operation are improved, but transcription errors increase and labor costs rise
Solution Approach 1:
Customers directly enter their own order information using product codes on the electronic ordering card, eliminating the need for sales representatives to manually transcribe orders. This self-service approach maintains the accessibility of telephonic systems while eliminating transcription errors and reducing labor requirements.
Solution Approach 2:
The manual transcription process performed by sales representatives is replaced with automated electronic data capture through point-of-sale terminals or telephonic keypads. The mechanical action of manual typing is substituted with automated electronic transmission of order data, eliminating errors associated with human transcription.
3Productivity
If electronic ordering systems are implemented in hospital systems, then order processing efficiency is improved, but implementation success deteriorates due to resistance from key personnel perceiving clerical duties transfer
Solution Approach 1:
The system uses existing financial services electronic payment network infrastructure for both payment processing and ordering functions. This approach avoids creating entirely new specialized systems that would require extensive training and adaptation, thereby reducing resistance from key personnel while maintaining efficiency improvements.
Solution Approach 2:
The system enables direct electronic ordering by end-users (patients, family members, or staff) without requiring hospital personnel to perform manual clerical duties of order entry. This eliminates the perception of clerical duty transfer resistance while achieving efficiency gains through automated processing.
Data Source
AI summary
Systems, methods, and program product for facilitating electronic ordering of goods, services, or goods and services, or other products, through messaging over a financial services electronic payment network, are provided. A customer provides electronic order registration activation information for an electronic order transaction card. The customer is provided an electronic order card having a unique electronic payment network compatible electronic order card identifier including a non-financial transaction IIN and a customer number, and is provided a catalogue or list including product order codes each associated with a different product, to enable electronic ordering over the financial services electronic payment network. An electronic order card configured to interface with a conventional point-of-sale terminal can be used to facilitate the electronic ordering over the existing financial services electronic payment network when presented to the point-of-sale terminal with a product order code identifying a selected product.