Order Management Server with Role-Based Access Control
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Solution Overview
Problem
Construction contractors face significant burdens in managing orders across multiple tiers, including the need to issue written acknowledgments for received orders, which can lead to delays if not properly managed.
Innovation Solution
An order management server system that allows a third party to view only a part of the order information, specifically hiding sensitive details like order amounts, while still displaying necessary acknowledgement information, thereby reducing the administrative burden on contractors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the prime contractor views all order details including order amounts between subcontractors, then complete transparency and tracking is achieved, but confidentiality and commercial sensitivity are compromised
Solution Approach 1:
The patent implements role-based access control where different users see different portions of order information. The prime contractor can view order details and status but cannot see order amounts between subcontractors, while subcontractors can see their own order amounts. This selective information disclosure maintains both transparency and commercial sensitivity by giving each user group the specific information they need while protecting sensitive data.
2Reliability
If written acknowledgments are required for all orders, then contractual compliance is ensured, but administrative burden and processing time increase
Solution Approach 1:
The system automatically generates and sends written acknowledgments to the orderer immediately when an order is received, without requiring manual intervention from the order recipient. This preliminary automated action ensures contractual compliance is met instantly while eliminating the time burden of manual acknowledgment preparation and sending.
Solution Approach 2:
The order management system automatically handles the acknowledgment generation and transmission process, making the system self-serve the compliance requirement. The order recipient's terminal automatically receives and processes order data, generates the acknowledgment document, and sends it back to the orderer, freeing human operators from this repetitive administrative task.
3Adaptability or versatility
If manual order management processes are used, then flexibility and adaptability are maintained, but efficiency and productivity decrease
Solution Approach 1:
The order management server provides a universal platform that handles multiple functions: receiving orders from various orderers, managing multiple subcontractors, generating acknowledgments, tracking order status, and providing visibility to the prime contractor. This multi-functional system replaces multiple manual processes while maintaining flexibility through its ability to handle different order types and participant roles within a single integrated platform.
Data Source
AI summary
Provided are a server connected to a first terminal operated by an orderer, a second terminal operated by a recipient that accepts an order, and a third terminal operated by a third party. The server includes: a first receiver configured to receive, from the first terminal, an order content indicating a content of the order; a first creating unit configured to create a work order, based on the order content; a first viewing controller configured to display the work order on the second terminal; a second receiver configured to receive, from the second terminal, acknowledgement information indicating acceptance of the order; a second creating unit configured to create a written acknowledgement for the accepted order, based on the acknowledgement information; and a second viewing controller configured to display the written acknowledgement on the third terminal in such a manner that a part of the order content is invisible.