Organization Communication System Query Routing
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Organizations face challenges in providing information to employees due to a higher demand for information from employees than the number of management personnel capable of providing it, necessitating a system for direct electronic communication that identifies and routes queries to the best available resources.
Innovation Solution
A system comprising end user devices, an active directory, moderating devices, data servers, repositories, and an adaptive learning system that facilitates communication, sanitizes and filters information, associates it with authorization data, and provides access while using cloud notification services and visibility filters to ensure secure and efficient information exchange.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional communication channels are used where employees directly contact management personnel, then direct communication is possible, but the system becomes inefficient due to the large number of employees compared to the limited number of management personnel capable of providing information
Solution Approach 1:
The patent segments the communication system into multiple components: end user devices for employees, moderating devices for filtering and routing, data servers for information management, and repositories for knowledge storage. This segmentation allows the system to handle large volumes of employee queries efficiently by distributing the workload across multiple specialized components rather than overloading individual management personnel.
Solution Approach 2:
The patent introduces moderating devices as intermediaries between employees and management personnel. These moderating devices receive queries from employees, sanitize and filter the information, route queries to appropriate resources, and manage the flow of information. This intermediary layer resolves the contradiction by handling the bulk of communication tasks automatically, allowing management personnel to focus on providing information rather than managing communication logistics.
2Ease of operation
If direct electronic communication is implemented to enable employees to access information, then information accessibility improves, but security and authorization management become more challenging
Solution Approach 1:
The patent implements preliminary action by establishing an active directory system that pre-stores authorization information for all end user devices before communication occurs. The moderating devices use this pre-stored authorization data to automatically verify user credentials and determine access rights before routing queries. This preliminary setup of authorization frameworks enables seamless secure access without requiring real-time security negotiations, thus maintaining both ease of operation and reliability.
Solution Approach 2:
The patent incorporates feedback mechanisms where the data server receives authorization information from the active directory, verifies user credentials, and provides feedback on access permissions. The system continuously monitors and adjusts information access based on user roles and authorization levels, ensuring that security requirements are maintained while enabling appropriate information accessibility for different user categories.
3Measurement precision
If all employee queries are routed to management personnel for answering, then accurate information is provided, but the response time increases and employee engagement decreases
Solution Approach 1:
The patent implements self-service by enabling employees to access information repositories and knowledge bases directly through the communication system. The repositories store previously answered queries and relevant information that employees can access without always requiring management personnel intervention. The adaptive learning system also provides intelligent suggestions and automated responses for common queries, reducing response time while maintaining information accuracy through the structured knowledge management framework.
Data Source
AI summary
The present disclosure relates to the field of direct communication and engagement within organization. In the modern scenario, there is an inherent need for the organization to provide information requested by its employees via direct electronic communication. The number of employees requesting information is usually much larger as compared to the number of management personnel equipped to provide the requested information and the companies are, thus, at a disadvantage in their ability to provide information to their employees. Therefore, there is a need for a system of direct electronic communication that enables organizations to provide information requested by individual employees, identify resources within the organization capable of providing the requested information, and route queries to the best available resource. The present disclosure provides a system and method that, enables management personnel to answer queries of the employees, and ensures easy exchange of information and ideas within the organization.