Parameterized Feedback UI for In-Context Response Capture
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Solution Overview
Problem
Existing websites and software applications fail to capture user feedback associated with a particular action at the time of its performance, leading to irrelevant or inaccurate feedback, and require labor-intensive and error-prone modifications to UI code for adding or changing feedback types, limiting integration with third-party entities.
Innovation Solution
A parameterized UI code system generates UI elements that capture user feedback at the time of action performance, allowing third-party entities to specify feedback types without modifying the UI code, using a parameter data structure to associate UI elements with feedback responses stored externally.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If feedback collection is integrated directly into UI code, then feedback can be captured at the time of action performance, but UI code becomes cumbersome and labor-intensive to modify for adding or changing feedback types
Solution Approach 1:
The patent extracts the feedback collection mechanism from the UI code by introducing a separate feedback library. The UI code contains only placeholder elements that trigger feedback collection, while the actual feedback configuration and collection logic reside in the external feedback library. This separation allows feedback types to be modified without changing UI code, resolving the contradiction between capturing timely feedback and maintaining UI code simplicity.
Solution Approach 2:
The patent introduces a feedback library as an intermediary layer between the UI code and the feedback collection process. This mediator contains the parameter data structures and feedback configuration, allowing the UI code to remain simple while still enabling timely feedback capture. The intermediary handles the complexity of feedback management separately from the UI layer.
2Adaptability or versatility
If UI code is modified to collect new types of user feedback, then feedback types can be updated, but the process becomes error-prone and requires computer programmers
Solution Approach 1:
The patent enables non-programmers to modify feedback types by allowing them to directly edit the parameter data structure in the feedback library without touching UI code. The system automatically processes these changes and updates the feedback collection behavior. This self-service approach eliminates the need for programmers to implement feedback type changes, resolving the contradiction between adaptability and ease of implementation.
Solution Approach 2:
The patent segments the feedback system into two independent parts: UI code with placeholder elements and an external feedback library with parameter data structures. This segmentation allows feedback type modifications to be made in the feedback library without affecting UI code, making the process error-free and accessible to non-programmers while maintaining full adaptability.
3Ease of operation
If feedback mechanisms are de-coupled from purchase actions, then anyone can submit feedback, but the system cannot ensure feedback is from actual purchasers
Solution Approach 1:
The patent merges the feedback submission process with the action-triggering UI elements (e.g., purchase buttons). When a user interacts with a parameterized UI element to perform an action like purchasing, the feedback mechanism is automatically triggered and linked to that specific action. This combination ensures that only users who actually perform the action can submit feedback, maintaining authenticity while keeping the process simple and integrated.
Data Source
AI summary
Disclosed herein are embodiments for processing a user interface (UI) using one or more parameters to capture user feedback. Embodiments operate by identifying one or more UI element codes in an information screen based on a parameter data structure. The embodiments request a set of responses from a database based on the parameter data structure. The embodiments generate a set of UI elements that capture user feedback based on the set of responses. The embodiments then present the information screen with the generated set of UI elements to capture user feedback.