Intelligent Parked Call Paging with Targeted Retrieval
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current communication systems lack an efficient method to ensure timely retrieval of parked calls, as existing paging functions are not targeted or intelligent, often resulting in calls not being retrieved before the park recall timer expires.
Innovation Solution
Implementing a targeted paging function that selects specific users or locations based on caller information, using audio announcements and directed push notifications to increase the chances of the correct person retrieving the call, with the option to expand the paging area if the initial attempt is unsuccessful.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If traditional paging functions are used for parked calls, then the system is simple and easy to operate, but the calls are not retrieved timely and the retrieval success rate is low
Solution Approach 1:
The system performs preliminary actions by pre-selecting paging targets based on caller information, answered device information, and park extension information before the call retrieval process begins. This preliminary targeting ensures that the correct personnel are notified immediately, reducing retrieval time without requiring complex real-time decision-making systems.
Solution Approach 2:
The system implements feedback mechanisms by monitoring whether paging targets have retrieved the call and automatically adjusting paging behavior. If the call is not retrieved within a predetermined time, the system expands the paging area or notifies additional targets, creating a self-adjusting system that improves retrieval efficiency without manual intervention.
2Measurement precision
If traditional paging functions are used for parked calls, then the system configuration is simple, but the call retrieval accuracy and target precision are low
Solution Approach 1:
The paging system is segmented into multiple independent components: target selection module that identifies specific paging targets, area expansion module that defines paging zones, and notification module that contacts targets. This segmentation allows each component to perform its function with high precision while maintaining overall system manageability and avoiding excessive complexity.
Solution Approach 2:
The system dynamically changes paging parameters such as target selection criteria, paging area radius, and notification methods based on the specific call context. By adjusting these parameters rather than using a fixed complex system, the patent achieves high retrieval precision with adaptable simplicity.
3Reliability
If the paging area is expanded to increase retrieval chances, then the retrieval success rate improves, but the notification scope increases and resources are wasted
Solution Approach 1:
The paging area and target set are dynamic rather than static. The system starts with a focused paging area based on initial information, then dynamically expands the area and notifies additional targets only if the call remains unretrieved. This dynamic approach ensures high retrieval success rate while minimizing unnecessary resource consumption by avoiding premature broad notifications.
Solution Approach 2:
The system employs periodic paging actions with predetermined time intervals. Instead of continuously expanding the paging area, the system waits for predetermined time periods to elapse before expanding notifications to additional targets or areas. This periodic approach balances retrieval success with resource conservation by avoiding constant resource expenditure.
Data Source
AI summary
The present disclosure provides a communication system and method, among other things. As a non-limiting example, the method includes receiving a call from a caller, parking the call, and while the call is parked, determining a paging target for the call. The method may further include paging a first target area in an attempt to summon the paging target to retrieve the parked call. The method may further include paging a second target area in an attempt to summon the paging target to retrieve the parked call, receiving a response from the paging target, and based on the response received from the paging target, connecting the paging target with the caller.