Participant Queue Ordering in Multi-Party Sessions
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Solution Overview
Problem
Current multi-party communication systems lack a mechanism to queue participants effectively, leading to potential interruptions and inefficiencies in question-answering sessions, particularly in scenarios like customer service or educational settings where multiple participants may have questions simultaneously.
Innovation Solution
A system and method that utilize a concentration signal module, concentration information module, ordering module, and queuing module to determine and manage the order of participants based on concentration signals and participant information, ensuring that participants are queued and allowed to ask questions in a controlled and orderly manner, with options for moderators to modify the queue and advance participants.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If multiple participants are allowed to ask questions simultaneously in a multi-party communication session, then the productivity and responsiveness of the session is improved, but interruptions and disruptions occur reducing the quality of interaction
Solution Approach 1:
The system performs preliminary actions by establishing a queue structure before participants ask questions. Participants are registered and placed in the queue in advance, with their questions buffered until it is their turn. This preliminary organization prevents interruptions while maintaining productivity, as the system is already prepared to handle each participant's question in an orderly sequence rather than allowing simultaneous uncoordinated questions.
2Object-affected harmful factors
If a queue system is implemented to manage participant questions, then interruptions are reduced improving interaction quality, but the complexity of the communication system increases
Solution Approach 1:
The patent introduces a queue as an intermediary data structure between participants and the communication system. This queue mediator buffers participant questions and controls the flow of questions to the communication channel, reducing interruptions while adding minimal complexity. The queue acts as a simple FIFO (first-in, first-out) buffer that manages participant access without requiring complex coordination protocols or additional communication infrastructure.
3Ease of operation
If participants are queued in a strict first-come-first-served order, then fairness is improved ensuring each participant gets a turn, but the ability to adapt to different communication needs and priorities is reduced
Solution Approach 1:
The queue system is implemented dynamically rather than statically. While the base structure follows first-come-first-served fairness, the system allows for dynamic adjustments where participants can be repositioned in the queue based on various factors such as question priority, participant roles, or communication needs. This dynamic nature maintains fairness as the default while providing adaptability when special circumstances arise, resolving the contradiction between strict fairness and flexibility.
Data Source
AI summary
A system and method for queuing participants of a multi-party communication session are disclosed. In one embodiment, the system includes a concentration signal module, a concentration information module, an ordering module and a queuing module. The concentration signal module receives one or more concentration signals associated with a multi-party communication session. The concentration information module receives concentration information of a participant of the multi-party communication session. The ordering module determines an order for a plurality of participants of the multi-party communication session based at least in part on the one or more concentration signals and the concentration information of each participant of the multi-party communication session. The queuing module queues the plurality of participants of the multi-party communication session in the determined order, wherein a participant at the front of the queue asks a question.