Patient Bed Remote Diagnostics With Automatic Credential Setup
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current methods for configuring wireless medical devices in healthcare facilities require manual setup of credentials and ownership identification, leading to inefficiencies and human errors, and lack a comprehensive history of device activity for effective root cause analysis.
Innovation Solution
A system for remote diagnostics that includes a medical device with a serial number, a service platform, and a manufacturer database, enabling automatic credential setup and device identification, and storing event data for historical analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual configuration of credentials is performed for each medical device, then device connectivity to remote services is achieved, but service technician time and labor cost increase significantly
Solution Approach 1:
The medical device automatically performs credential configuration by sending a registration request with its serial number to the manufacturer database, which returns unique device credentials. This self-service mechanism eliminates the need for service technicians to manually configure each device, resolving the contradiction between achieving reliable connectivity and reducing configuration time.
Solution Approach 2:
The manufacturer database pre-stores credential information associated with device serial numbers. When a device registers, the credentials are already prepared and can be instantly retrieved and returned, eliminating the need for manual configuration during device deployment.
2Loss of information
If manual lookup of device ownership information is performed through separate servers, then device customer identification is achieved, but service efficiency decreases due to time-consuming processes
Solution Approach 1:
The system merges the credential storage and ownership information management into a single manufacturer database. The database stores both the unique device credentials and associated customer/facility information together, allowing service technicians to retrieve both pieces of information in a single database query rather than searching multiple separate servers.
Solution Approach 2:
The manufacturer database serves multiple functions: it stores device credentials for connectivity authentication and simultaneously maintains ownership information for service routing. This multi-functional database resolves the contradiction by providing both information types efficiently through a single system.
3Loss of information
If comprehensive device activity history is stored for root cause analysis, then accurate failure investigation is enabled, but data storage requirements and system complexity increase
Solution Approach 1:
The service platform acts as an intermediary between the medical device and the manufacturer database. It collects device activity data, processes it, and stores relevant information in the database. This intermediary layer simplifies the overall system architecture by centralizing data management functions and reducing the complexity that would otherwise exist at the device level.
Data Source
AI summary
A system for remote diagnostics of medical devices in a healthcare network includes at least one medical device having an associated serial number. A service platform is in communication with the at least one medical device. A manufacturer database is in communication with the service platform. A remote service system is in communication with the service platform. The at least one medical device stores unique device credentials. The remote service system identifies the at least one medical device based on the unique device credentials.