Intelligent Payment Authentication Channel Selection
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
The inefficiency in using mobile devices for payment transactions due to differences in communication standards and unavailable communication channels across various regions and entities involved in financial transactions, which hinders the effective authentication of payments.
Innovation Solution
A system and method that determines available communication channels for both mobile devices and issuers, generating a list of eligible authentication channels for users to select, allowing secure and efficient authentication of payment transactions by utilizing the most suitable communication channel based on device capabilities, transaction criteria, and regional standards.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple communication channels are supported for payment transactions, then authentication reliability is improved, but system complexity increases due to need to manage multiple channels and protocols
Solution Approach 1:
The patent introduces an intermediary system that acts as a mediator between the mobile device and the payment network. This intermediary manages the complexity of multiple communication channels by providing a unified interface, translating between different protocols and standards, and coordinating authentication across various channels without requiring each participant to handle all channel complexities directly.
Solution Approach 2:
The system implements a universal authentication framework that can operate across multiple communication channels (SMS, voice, mobile web, etc.) through a single standardized interface. The authentication system is designed to be channel-agnostic, allowing the same authentication logic to function regardless of which communication channel is used, thereby reducing complexity while maintaining multi-channel support.
2Productivity
If communication channel selection is automated based on availability, then transaction efficiency is improved, but information processing requirements increase
Solution Approach 1:
The system performs preliminary actions by pre-establishing communication channel availability information and preferences before transactions occur. Availability data for different communication channels is collected and stored in advance, allowing the system to quickly determine suitable channels during transactions without requiring extensive real-time information processing or analysis.
3Ease of operation
If user selection of authentication channel is required, then user convenience is improved, but transaction time increases due to additional selection step
Solution Approach 1:
The system implements self-service by automatically presenting pre-filtered authentication channel options to the user based on their device capabilities and current availability. The user simply needs to select from a small, relevant subset of channels rather than navigating through all possible options, reducing the time and effort required while maintaining user control and convenience.
Data Source
AI summary
Systems and methods for intelligently authenticating payment transactions are disclosed. A user initiates a payment transaction to purchases goods or services from a merchant. The merchant sends a payment initiation request to a server computer in communication with a payment processing network and an issuer. The server computer queries various databases to determine one or more available communication channels that may be used as authentication channels by the issuer. The server computer also determines one or more communication channels, available for use by a mobile device of the user, that may be used as authentication channels to authenticate the payment transaction. The user is provided with a list of available/eligible authentication channels. User selects one of the authentication channels and the issuer is notified of the selection. The issuer uses the selected authentication channel to communicate with the user and authenticate the payment transaction.