Payment Card Integrated Chip Secure Transaction Data Collection
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Solution Overview
Problem
Current methods for merchants to collect customer feedback and data are prone to tampering and falsification, and fail to associate specific reviews with specific transactions, making it difficult for merchants to target areas for improvement.
Innovation Solution
A system where additional data, such as user feedback and ratings, is encrypted at the time of a transaction and transmitted to a payment processing network, preventing tampering and allowing accurate association with specific transactions, enabling better analytics and targeted business improvements.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If merchants collect additional data through surveys or questions, then they can gather customer feedback and transaction data, but the data may be tampered with or falsified by merchants or employees
Solution Approach 1:
The patent introduces a payment card with integrated chip as an intermediary device that automatically collects and transmits transaction data. This intermediary eliminates direct merchant access to sensitive customer data, preventing tampering and falsification while maintaining data integrity throughout the transaction process.
Solution Approach 2:
The payment card system performs self-service by automatically collecting transaction data, generating authorization requests, and transmitting information without requiring merchant intervention. This automation ensures data authenticity by removing human elements that could compromise data integrity.
2Loss of information
If consumers provide additional data at a later time, then merchants can gather feedback, but consumers may have forgotten relevant details and merchants cannot identify associated transactions
Solution Approach 1:
The system performs preliminary action by collecting and transmitting transaction data at the moment of purchase through the payment card. This immediate data capture ensures all relevant transaction details are recorded before consumers forget them, enabling accurate association between transactions and feedback.
Solution Approach 2:
The patent implements a feedback mechanism where transaction data is automatically transmitted to merchants through the payment card system. This real-time feedback loop allows merchants to immediately associate customer feedback with specific transactions, improving measurement precision and enabling targeted business improvements.
3Loss of information
If merchants or employees access additional data, then they can collect feedback, but there is potential to distribute or tamper with the data
Solution Approach 1:
The payment card with integrated chip serves as a secure intermediary that controls data access. The chip encrypts and transmits transaction data directly to merchants without requiring employee intervention, eliminating the security risk of internal data distribution while maintaining necessary data access for business operations.
Solution Approach 2:
The patent replaces manual data collection processes with automated electronic systems. The payment card system electronically transmits encrypted transaction data, substituting physical data handling that was vulnerable to human error and intentional misconduct with secure automated mechanisms.
Data Source
AI summary
A method is disclosed. It includes presenting a payment card to an access device, obtaining additional data, encrypting the additional data, and passing the encrypted additional data to the access device.