Payment Type Recommendation via ERP-CRM Invoice Integration
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Solution Overview
Problem
Businesses face inefficiencies and increased costs due to fragmented software platforms that are difficult to integrate, leading to time-consuming transitions between enterprise resource planning (ERP) and customer relationship management (CRM) systems.
Innovation Solution
An institution computing system (ICS) facilitates seamless communication and data exchange between ERP and CRM applications through application programming interfaces (APIs), enabling real-time data access and standardized integration, and provides recommendations based on enterprise resource data using machine learning models.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If businesses use multiple fragmented software platforms (ERP, CRM, third-party platforms), then they can manage diverse business processes and interactions, but the systems become difficult to integrate and move between platforms increases time and cost
Solution Approach 1:
The patent introduces an intermediary system (the computing system with processing circuitry) that acts as a mediator between ERP, CRM, and third-party platforms. This intermediary receives data from one platform, processes it, and delivers it to another platform, enabling integration without requiring direct complex connections between all platforms. The intermediary standardizes data formats and protocols, simplifying the integration architecture.
2Adaptability or versatility
If businesses move between fragmented software platforms frequently, then they can access different business functions, but time consumption and operational costs increase
Solution Approach 1:
The patent segments the integration function by creating a dedicated processing circuitry module within the computing system that handles data exchange between platforms. This segmentation allows the system to maintain separate connections to ERP, CRM, and third-party platforms while using a unified processing layer to manage data translation and routing, thereby reducing the time required to move between platforms.
Solution Approach 2:
The system performs preliminary data processing and transformation when data is received from one platform, preparing it in advance for delivery to another platform. This preliminary action includes validating data formats, converting data types, and pre-routing data to the correct destination, which eliminates delays that would occur during the actual data transfer between platforms.
3Productivity
If businesses use standardized integration interfaces between platforms, then data exchange becomes more efficient, but the system loses the ability to handle customized data requirements
Solution Approach 1:
The patent implements dynamic data processing capabilities where the processing circuitry can adapt its behavior based on the specific data exchange requirements. The system maintains standardized interfaces for efficiency but can dynamically adjust data transformation rules, selection criteria, and routing paths to handle customized data requirements. This dynamic adaptability allows the system to switch between standardized and customized modes as needed.
Data Source
AI summary
Systems and methods for providing recommendations relating to payment methods include establishing a connection between a first application executing on a first server and a second application executing on a second server where the first and second applications are linked to a first account holder. The first application may receive invoice data of a plurality of invoices from the second application. The first application may identify that at least one recipient is enrolled to accept a second payment type with one or more second account holders. The first application may identify a subset of invoices corresponding to the at least one recipient, compute a difference between a first value corresponding to usage of a first payment type and a second value corresponding to usage of the second payment type, and present a recommendation to enroll the first account holder with the second payment type based on the difference.