PBX Emergency Call Location Database Integration
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Solution Overview
Problem
Current emergency communications systems face delays due to the need for sequential calling to provide exact location information to public emergency personnel, which can misdirect responders and increase response time, potentially endangering lives and property.
Innovation Solution
A system that retrieves location information from a private database and provides it to both local and public emergency-response centers through a single communication, eliminating the need for sequential calling by integrating a controller connected to a location-identification database within the premises communications system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If emergency calls are routed through local security personnel to provide exact location information, then location accuracy is improved, but response time deteriorates due to sequential calling delays
Solution Approach 1:
The system pre-configures location information in a database associated with each phone number before an emergency occurs. When an emergency call is made, the controller automatically retrieves and transmits the pre-stored location data to both public emergency personnel and local security personnel simultaneously, eliminating the need for sequential information gathering and reducing response time while maintaining location accuracy
Solution Approach 2:
The system merges the functions of public emergency response and local security notification into a single integrated communication process. One call simultaneously triggers notifications to both public emergency personnel and local security personnel, with location information automatically provided to both parties, eliminating the sequential calling process and its associated delays
2Loss of time
If a single emergency call is made to public emergency number, then response time is improved, but location information accuracy deteriorates causing misdirection
Solution Approach 1:
The premises communication system controller acts as an intermediary between the emergency caller and public emergency personnel. When a call is made to the public emergency number, the controller automatically retrieves precise location information from its database and transmits it to the public emergency personnel, ensuring accurate location data is provided without requiring the caller to make additional calls or provide detailed location information manually
3Loss of information
If sequential calling is implemented to notify both local and public emergency personnel, then information completeness is improved, but system complexity increases
Solution Approach 1:
The controller is designed with multi-functionality to handle both public emergency calls and local security notifications through a single integrated system. It automatically determines the caller's location, retrieves relevant information from the database, and simultaneously transmits data to both public emergency personnel and local security personnel, providing complete information through a unified process rather than separate sequential calls
Data Source
AI summary
When an emergency call is made from a location on a premises that has on-premises (non-public) emergency-response personnel, the communications system responds by accessing a private database of information about the premises, retrieves therefrom information about the location of the physical location on the premises and best access to the physical location from off-premises, and sends this information to both the on-premises emergency-response personnel and a public emergency-response center, as well as connects the call to the public emergency-response center.