PBX Instant Messaging via Switch Server Intermediary
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Solution Overview
Problem
Current communication systems lack the ability to provide instant messaging capabilities to non-SIP endpoints or software-enabled phones, limiting the versatility of electronic message processing in telephony systems.
Innovation Solution
A method is implemented to configure communication devices to send and receive electronic messages, allowing remote activation of telephony features through a switch/server, which enables electronic message processing and feature activation on a variety of devices, including DCP and H.323 enabled telephones, by receiving and forwarding messages and associating signal activations with corresponding text, and providing access to switch features via packet-switched communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If instant messaging services are provided only on PC platforms or SIP endpoints, then service complexity is reduced, but device versatility and adaptability are limited
Solution Approach 1:
The patent implements a universal messaging architecture where a single switch/server system provides instant messaging capabilities across multiple device types including PCs, SIP phones, and traditional telephones. The switch acts as a multi-functional platform that handles message routing, presence information, and feature activation uniformly across different endpoint types, eliminating the need for separate messaging services for each device category.
Solution Approach 2:
The switch/server functions as an intermediary between traditional telephony infrastructure and instant messaging protocols. It mediates between non-SIP endpoints (which lack native messaging capabilities) and the messaging network by capturing feature activator signals, translating them into messaging commands, and routing appropriate messages back to the originating device, thus enabling messaging on devices that would otherwise be incompatible.
2Ease of operation
If traditional telephones without resident computers are used, then device simplicity is maintained, but electronic message processing capability is lost
Solution Approach 1:
The system enables traditional telephones to perform messaging functions independently without requiring a resident computer. The telephone itself captures feature activator signals (key presses), and the switch processes these signals to generate and route appropriate electronic messages. The telephone serves its own messaging needs through the switch's intermediary capabilities, eliminating the requirement for external computer assistance.
Solution Approach 2:
The patent replaces the mechanical/physical signaling system of traditional telephones with electronic message processing. Feature activator signals that were traditionally used for call control are captured and reinterpreted as messaging commands. The switch translates these mechanical key press signals into electronic message formats, enabling the telephone to participate in electronic messaging without physical modification to the device itself.
3Ease of operation
If switch features are accessed only through direct device interaction, then system reliability is maintained, but remote access capability and user convenience are limited
Solution Approach 1:
The switch acts as a reliable intermediary that receives feature activator signals from remote devices and translates them into appropriate feature activation commands. This intermediary layer ensures that remote feature activation maintains the same reliability as local activation, since the switch itself is the authoritative source for feature control. The switch validates and processes all feature requests, preventing unauthorized or erroneous activations while enabling convenient remote access.
Solution Approach 2:
The system segments the feature activation function into two independent components: signal capture at the remote device and feature execution at the switch. This segmentation allows the feature activation logic to remain centralized and reliable at the switch, while enabling flexible remote access from various devices. The separation ensures that reliability is maintained at the control point (switch) while convenience is improved at the access point (remote device).
Data Source
AI summary
The present invention is directed to a message interfacing agent 224 enables a circuit-switched communication device 106, such as a telephone, to receive and respond to electronic messages and the feature server 228 enables external endpoints to access switch/server functionality using packet-switched communications.


