PBX Management via Temporary Data Repository
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Solution Overview
Problem
Current communication network management systems face challenges in efficiently managing users and devices across multiple Private Branch Exchange (PBX) systems, particularly in determining site associations and providing services like billing and reporting, which consumes significant human labor and resources.
Innovation Solution
A management system that complements PBX systems by using a temporary data repository and management repository to map entities to sites, allowing for automatic site determination and configuration, and supporting additional services like reporting without requiring access to multiple remote devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a management system accesses multiple remote PBX systems to manage users and devices, then comprehensive entity information can be obtained, but resource consumption and complexity increase significantly
Solution Approach 1:
The patent introduces a temporary data repository as an intermediary component between the management system and multiple PBX systems. This repository stores entity information locally, allowing the management system to access comprehensive data without directly querying multiple remote PBX systems for each operation, thereby reducing system complexity while maintaining information completeness
Solution Approach 2:
The system performs preliminary actions by proactively collecting and storing entity information from PBX systems into the temporary data repository before management operations are needed. This advance preparation eliminates the need for real-time queries to multiple PBX systems during user management operations, reducing both complexity and access time
2Ease of operation
If manual management methods are used for users and devices across multiple PBX systems, then detailed control is possible, but significant human labor time is consumed
Solution Approach 1:
The management system automatically performs user management operations by querying the temporary data repository and executing configuration changes without requiring manual intervention. The system self-services by autonomously matching entities to sites, assigning characteristics, and managing devices based on stored information, eliminating significant human labor time while maintaining operational precision
Solution Approach 2:
The system implements feedback mechanisms where the management system continuously monitors and manages entities using information from the temporary data repository. This automated feedback loop enables precise control of user configurations, device assignments, and site associations without requiring continuous manual oversight, significantly reducing human labor time
3Stability of the object's composition
If entity information is stored in separate data repositories in each PBX system, then data consistency is maintained, but access efficiency decreases
Solution Approach 1:
The system creates a copy of entity information from the separate PBX data repositories into a temporary data repository. This copy maintains data consistency with the source repositories while enabling efficient local access for management operations. The copying mechanism allows the management system to work with replicated data without directly accessing multiple remote systems, thereby improving productivity while maintaining data integrity
Data Source
AI summary
A computer-implemented method, system and computer program product, implementing management of a telephony system comprising: one or more PBX systems (PBX) having data repositories comprising entity information; a temporary data repository comprising entity information from entities in the PBX; and a management repository comprising site information, the method comprising: obtaining a rule matching entities explicitly defined in the PBX to sites not explicitly defined in the PBX; obtaining entity identifier; obtaining entity information using the entity identifier, comprising querying the temporary repository; applying the rule against the entity, to match a site with which the entity is associated; obtaining site information; performing an action with respect to the entity based on the site information; wherein update to device information to be persistently available is implemented in the data repository of the PBX; and content of the temporary data repository is periodically replaced with data obtained from the data repositories.