Penalty Cost Categorization for Call Routing Optimization
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Solution Overview
Problem
Conventional communication network systems are unable to identify and determine the reasons for penalty costs incurred when calls are routed via routes other than the least cost route, leading to additional costs.
Innovation Solution
A computer-implemented method and system that categorize penalty costs by analyzing call detail records, linking attribute values to supplemental data, generating reason codes for penalty costs, and generating reports to notify network personnel, including categories such as blocking, overflow, vendor agreement, and network element misconfiguration.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional systems route calls without detailed penalty cost analysis, then call routing simplicity is maintained, but the ability to identify and determine reasons for penalty costs is lost
Solution Approach 1:
The patent introduces an intermediary penalty cost analysis system that sits between the call routing system and network administrators. This intermediary component captures CDR data, links it to routing configuration data, performs automated analysis to determine penalty cost reasons, and presents results in a user-friendly format. The intermediary handles the complexity internally while presenting a simplified interface to users, thus resolving the contradiction between information completeness and system complexity.
Solution Approach 2:
The system performs preliminary analysis by pre-linking CDR data with routing configuration data and establishing analysis rules before penalty costs are incurred. The system proactively identifies potential penalty cost scenarios by comparing actual routing decisions against configured least-cost routes, and prepares categorized reports in advance. This preliminary action ensures that when penalty costs occur, the reasons are already identified and categorized, eliminating the need for complex post-hoc analysis.
2Measurement precision
If detailed analysis of penalty costs is performed, then understanding of penalty cost reasons is improved, but processing time and computational resources increase
Solution Approach 1:
The patent segments the penalty cost analysis process into distinct modular components: CDR data retrieval, routing configuration data retrieval, data linking, analysis rule application, reason determination, and report generation. Each segment handles a specific aspect of the analysis independently. This segmentation allows the system to process only relevant data for each call type and penalty scenario, reducing overall processing time while maintaining precise identification of penalty reasons through specialized analysis routines for different penalty categories.
Solution Approach 2:
The system dynamically adjusts analysis parameters based on the specific penalty cost scenario detected. When a call is routed non-optimally, the system changes analysis parameters to focus only on the relevant penalty reason categories (e.g., blocking, overflow, vendor agreement, misconfiguration) rather than performing exhaustive analysis across all possible causes. This parameter optimization enables precise penalty reason identification with reduced computational overhead and faster processing times.
Data Source
AI summary
Embodiments of systems and methods presently disclosed generally relate to categorizing penalty costs associated with calls. More specifically, embodiments relate to identifying penalty costs generated in response to setting up calls in a network and determining one or more reasons for the penalty costs. Further still, embodiments relate to generating one or more reports of penalty costs. Further yet, embodiments relate to notifying specified personnel of the penalty cost report(s).