Persistent Call Method Selection Interface for Multimodal Terminals
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Solution Overview
Problem
Existing communication systems fail to provide a consistent and intuitive user experience for call origination and delivery techniques across different communication methods, leading to inefficiencies and increased IT costs due to inflexible configuration options and inability to adapt to dynamic network conditions.
Innovation Solution
A method and system that separate call origination and delivery techniques under a single coordinated user experience, allowing users to select communication methods persistently through a single application on a multimodal communications terminal, enabling flexible selection of communication methods based on user preferences and real-time network conditions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a single application provides persistent selectable controls for communication method selection, then user flexibility and adaptability to dynamic network conditions improve, but device complexity and configuration management become more challenging
Solution Approach 1:
The patent segments the communication method selection into separate persistent selectable controls for different communication methods (e.g., Wi-Fi, cellular, Bluetooth) within a single application. Each control can be independently configured and maintained, allowing users to manage each communication method's persistence settings separately rather than through complex global configuration.
Solution Approach 2:
The persistent selectable controls are designed to automatically maintain user preferences across application sessions without requiring reconfiguration. The system serves itself by remembering and applying selected communication methods automatically, reducing the need for users to repeatedly manage complex configuration settings.
2Ease of operation
If call origination and delivery methods are separated for independent selection, then user control and optimization based on cost/network conditions improve, but system complexity and coordination requirements increase
Solution Approach 1:
The patent separates call origination method selection from call delivery method selection into distinct persistent selectable controls. Users can independently configure which communication method to use for outgoing calls and which to use for incoming calls, providing granular control over each direction of communication without requiring complex coordinated configuration.
Solution Approach 2:
The single application implements multiple persistent selectable controls that serve different functions (origination selection, delivery selection, preference management) within a unified interface. This multi-functional design allows the same application to handle both outgoing and incoming call method selections without requiring separate complex systems for each function.
3Reliability
If administrative changes are required to change communication methods, then system reliability and centralized control improve, but IT costs and operational overhead increase
Solution Approach 1:
The persistent selectable controls enable users to independently change communication methods by simply selecting their preferred option from available methods. The system automatically maintains and applies these preferences across sessions without requiring administrative intervention, configuration changes, or IT staff involvement, thereby eliminating the operational overhead and costs associated with administrative management.
Data Source
AI summary
Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.